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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,783 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,783 reviews

December 06, 2023

I never used to go to the dealership, but the service and value at this one is great. I haven't had any issues we were not able to work out if needed. What more could I ask for? More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
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Dec 08, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that Sterling McCall Lexus changed your perception with our excellent service and value! Being able to resolve any issues that arise effectively is a testament to our commitment to customer satisfaction. Thank you for your business!

December 06, 2023

Worked with Jose Guiterrize, my service writer for 6 years. Jose is knowledgable and assessed the car needs as well as eliciting any concerns ziHad. He kept me informed on progressvasvIvwsited for the More

by Hkmaher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Guiterrize
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Dec 06, 2023 -

Hkmaher responded

Thanks Jose.

December 05, 2023

Exceptional service Clean Prompt Knowledgeable Informative Experienced Positive Interactive Engaging Honest Clean Interactive Informative Honest More

by LSRene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
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Dec 06, 2023 -

Sterling McCall Lexus responded

We are thrilled to hear that you had an exceptional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 05, 2023

Great service. and service rep, Kinley was wonderful and very professional Wonderful staff and great service More

by Barbara Joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley
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Dec 07, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Kinley provided wonderful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 05, 2023

Great and knowledgeable service experience. I would definitely come to this dealer again for service More

by Art
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hartman
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Dec 06, 2023 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a great and knowledgeable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 04, 2023

The service was prompt, although I arrived an hour early. The staff was very helpful and courteous, especially Nathan, my service specialist. It was an overall good experience. Thanks. More

by francewar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
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Dec 05, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Nathan provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 02, 2023

The service was efficient and the job did not take too long. The lounge and area are clean too. Jeff, my service consultant is very attentive, efficient and communicates progress of work to the customer. More

by Rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Peel
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Dec 05, 2023 -

Sterling McCall Lexus responded

That sounds like a top-notch service experience! Efficiency, cleanliness, and good communication are key elements, and it's fantastic that Jeff, your service consultant, excels in all these aspects. Having a comfortable lounge with warm coffee and snacks certainly makes the wait more convenient. Thank you for your business!

December 02, 2023

Great experience, always on point to provide a loaner when needed. Quality service personnel and experience More

by kelley24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
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Dec 06, 2023 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 02, 2023

Jesse, service representative, is always great with handling all of my needs. I always request him when making my service appointment. More

by netaunalevy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hartman
Report | Print
Dec 06, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Jesse provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 02, 2023

Very professionally run dealership. My service manager texted me and let me know how everything was going. More

by allisonteare4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Parra
Report | Print
Dec 06, 2023 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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