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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,871 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,871 reviews

January 09, 2024

Well received. Was within the told time expected. Very efficient. Service rep. Is very attentive and friendly. More

by lbradshaw776
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Lemp
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Jan 11, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 09, 2024

Excellent service with accurate time and cost estimates. Never had an issue with either of my vehicles being serviced here. More

by JF4456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley
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Jan 10, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 07, 2024

The covered service entrance, nice waiting area, and my service advisor, Keith Pitts, was terrific with great with communication. . More

by jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Pitts
Report | Print
Jan 09, 2024 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Keith provided terrific assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 07, 2024

Excellent service and service adviser was very helpful. The wait was reasonable and restroom is clean. More

by Phamb
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant
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Jan 09, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 06, 2024

Service was great - Omelette was great - Marcos is an excellent service advisor - 30k service - in and out in about one hour and 30 minutes More

by Marksd2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos
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Jan 09, 2024 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Marcos provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 06, 2024

The attendant was awesome. He let me know about the work on my vehicle. Very friendly and wanting to help More

by Bochoa5000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
Report | Print
Jan 09, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 06, 2024

Great experience. Tuan was awesome ! Mr John Warren very kind and knowledgeable and overall and great experience More

by dmurillo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tuan hong
Report | Print
Jan 09, 2024 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Tuan provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 05, 2024

Excellent service! Very supportive staff. I was in and out within 30 minutes! Thanks to all who helped me today. More

by Bruce.holzband
Recommend Dealer
Yes
Employees Worked With
Larry Miller
Report | Print
Jan 09, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 04, 2024

Poor Service. Unprofessional. Brought Vehicle Back 4 Times for Bad Service. Treated unfairly. Damaged vehicle While in Service...Had to Have Them Fix Car that More

by mmlhenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Larry Miller
Report | Print
Apr 06, 2024 -

Sterling McCall Lexus responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to read that you are unhappy with our service department. Please contact me at 713-995-2621 and I will do my best to resolve the issue. Larry Miller Service Director

January 04, 2024

Quick service, respectful of my time, professional, clear and concise. Made buying the car easy. More

by kmkirchof
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Van Lim
Report | Print
Jan 06, 2024 -

Sterling McCall Lexus responded

Congratulations on your new vehicle! We are thrilled to have provided you with an easy sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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