Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Southwest Houston
Houston, TX
2,378 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,378 reviews
December 28, 2025
Derrick my service adviser went above and beyond to get my car serviced appropriately. He was very kind and compassionate with my current situation. Derrick was very good at his job. Thank you my car serviced appropriately. He was very kind and compassionate with my current situation. Derrick was very good at his job. Thank you More
by Yg.carrasco
Employees Worked With
Derrick Castillo
December 27, 2025
Car had a battery drain, not an easy fix. The service dept was able determine the issue and replaced a faulty part that was causing drain Marlon Romero kept me updated and is most helpful. The service dept was able determine the issue and replaced a faulty part that was causing drain Marlon Romero kept me updated and is most helpful. I have been with him since 2008 with various Lexus vehicles! Very dependable. More
by jeanettemattiza
Employees Worked With
Marlon Romero
December 26, 2025
Prompt and courteous service. Our appointment time was honored and delivery of the vehicle after service was honored in a timely manner. Our appointment time was honored and delivery of the vehicle after service was honored in a timely manner. More
by Dorian Hopkins
Employees Worked With
Kevin Bayer
December 25, 2025
Kinley always provides excellent service, while being friendly, personable and professionally. She take the time to listen to my concerns with my Lexus. friendly, personable and professionally. She take the time to listen to my concerns with my Lexus. More
by ry_Guy
Employees Worked With
Kinley Rushing
December 25, 2025
Scheduling was easy. Starting the service was easy and quick. The staff was very well organized and accommodating. The facility was well designed and clean. The coffee co Starting the service was easy and quick. The staff was very well organized and accommodating. The facility was well designed and clean. The coffee could better. I hope the car will remain reliable. More
by Robert Baumgartmer
Employees Worked With
Ray Villarreal
December 22, 2025
Wonderful customer service! Randy provided updates throughout the service visit- and answered all questions and concerns. He was also able to get my vehicle service completed so Randy provided updates throughout the service visit- and answered all questions and concerns. He was also able to get my vehicle service completed sooner than expected. More
by s_rahman_19
Employees Worked With
Randy Lenden
