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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,759 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,759 reviews

September 14, 2023

Marlon Romero was courteous and kept us informer as our service progressed. Offered a loaner car when it appeared the car would take longer than the initial 2 hr estimate. More

by Ahort915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not applicable
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Sep 23, 2023 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a great experience, and it's wonderful to know that Marlon provided you with excellent service, ensuring that everything was taken care of. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 13, 2023

EJ was extremely helpful and patient. Would not hesitate to return to Sterling McCall for further service. More

by alberte.carey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Sep 17, 2023 -

Sterling McCall Lexus responded

That's great to hear! We're so glad EJ was able to provide you with such a positive experience. Thank you for taking the time to share your feedback! We appreciate your business and look forward to assisting you in the future.

September 12, 2023

Great and exceptional customer service The staff was very polite and wonderful Kept me updated with the progress More

by Laila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
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Sep 17, 2023 -

Sterling McCall Lexus responded

Thank you for the Five-Star review and for choosing Sterling McCall Lexus. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

September 12, 2023

Good salesman who made the purchase process very easy and was a pleasure. Thank you Corday. More

by HermanDavis6
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Corday Clark
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Sep 17, 2023 -

Sterling McCall Lexus responded

Congratulations on your new vehicle! We are thrilled that Corday provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

September 12, 2023

Justin was my advisor and he is an amazing person. Sterling mcCall. Is the best More

by jahangirifarhad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Sep 17, 2023 -

Sterling McCall Lexus responded

Ensuring your satisfaction is our ultimate goal and we are pleased to know that Justin provided a great experience for you! We appreciate your business and Five Star review! It would be our pleasure to have the opportunity to assist you again.

Sep 17, 2023 -

jahangirifarhad responded

Yes, Justin is one of the greatest employees.

September 11, 2023

Provided great services, worked with my insurance to fix mechanical breakdown for my car in timely manner. More

by lindahuynh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Report | Print
Sep 17, 2023 -

Sterling McCall Lexus responded

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

September 10, 2023

You are checked in timely upon arrival. They also keep you updated on the progress. Overall, the place and personnel are well organized. More

by Kenorad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Report | Print
Sep 22, 2023 -

Sterling McCall Lexus responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

September 09, 2023

Kevin Bayer is always instant in his responses to our needs, and communicating times. We love him! More

by mn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David, Joey, Larry
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Sep 17, 2023 -

Sterling McCall Lexus responded

We are thrilled that Kevin provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

September 09, 2023

Three hours to install a battery. They did not have the parts for other repairs. More

by Lexus 2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Zapata
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September 09, 2023

So polite and helpful, always do an excellent job. We are an older couple and need lots of help that they offer. More

by Joy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew
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Sep 21, 2023 -

Sterling McCall Lexus responded

That's fantastic to hear! We're so happy you had a great experience. We always strive to provide the best service to our customers, so we're glad to hear you were pleased. Thank you for your review!

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