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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,916 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,916 reviews

September 30, 2023

Broke plastic gear indicator Left car filthy inside grease stains on the seats Wiring from something left on passenger seat with grease stains Aside from the negative The people in the dealership w More

by bluedevil508
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy five stars
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September 30, 2023

Efficient at reminding us of services schedule. Very courteous workers. Great servicing. Very good dealership. More

by Ayodeji
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EJ
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Oct 03, 2023 -

Sterling McCall Lexus responded

We appreciate your Five Stars and we are pleased to know we met your expectations! Thank you and we look forward to the pleasure of your business again!

September 30, 2023

I had a great experience at the Sterling McCall Lexus dealership. Everyone did GREAT. Love it More

by imachelle11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
N/A
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Oct 03, 2023 -

Sterling McCall Lexus responded

We appreciate your Five Stars and we are pleased to know we met your expectations! Thank you and we look forward to the pleasure of your business again!

September 30, 2023

I typically have an outstanding experience at this dealership but unfortunately, the most recent one fell short of expectations. I went in for an oil change and inspection and was provided a loaner ca More

by LeeMac
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin
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Oct 10, 2023 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I sincerely apologize for the issues you encountered on your last service visit. I have shared your comments with our entire service team so that these issues do not occur in the future. Thank you for your willingness to give us another opportunity to earn your business. We will do our best to see to it that your next experience exceeds your expectations. Larry Miller Service Director

September 30, 2023

My advisor was a master communicator. He kept me informed e ery step of the way. He told me that I'd be out in 1 hr and he nailed it. Time is very important. More

by harassmecraig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Oct 03, 2023 -

Sterling McCall Lexus responded

We appreciate your Five Stars and we are pleased to know we met your expectations! Thank you and we look forward to the pleasure of your business again!

September 29, 2023

Very professional, great client representatives. Joseph did a great job taking care of my car and communicating with the mechanic. Prices are reasonable. Excellent service. More

by randa bakht
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
joseph Pinalis
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Oct 03, 2023 -

Sterling McCall Lexus responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Joseph went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

September 28, 2023

Wait times are very long but the service is very good. Waiting areas are clean, well stocked More

by Ruchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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September 28, 2023

Awesome customer service…Offer loaner car, accurate with estimated time of completion. Jose Gutierrez gave me a rain check on car wash, because the machine was broken. He’s very thoughtful. More

by normacovarrubias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
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Sep 29, 2023 -

Sterling McCall Lexus responded

We're thrilled to hear about your awesome customer service experience! Offering a loaner car, providing accurate estimated completion times, and being thoughtful like offering a rain check on the car wash are all part of our commitment to customer satisfaction. We're glad that Jose and our team could provide you with such a positive experience. We're here to ensure you have a smooth and enjoyable experience. Thank you for choosing us, and we appreciate your kind words!

September 27, 2023

Very good service. Service representative David kept me informed and very patient to give me explanations. More

by ZQ
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Sep 30, 2023 -

Sterling McCall Lexus responded

We are excited that David provided you with a great service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

September 27, 2023

I like the help and quick help I got when I bought my new vehicle. Very helpful. More

by Lin cla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Cano
Report | Print
Sep 29, 2023 -

Sterling McCall Lexus responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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