Sterling McCall Lexus

Mr. Hunter: My service adviser reminds me of how customer service use to be when we start buying Lexus in 1980. This Lexus dealership. 1-1/2yr ago i was so disappointed, I never took the survey, it customer service use to be when we start buying Lexus in 1980. This Lexus dealership. 1-1/2yr ago i was so disappointed, I never took the survey, it would had been really bad. Hunter this time has turned my experience around 360, what a great kind, professional, fun young man which made my experience easy & worried free. I will be glad to continue my services with Sterling McCall that I trust again with the care of my cars. THANK YOU HUNTER More

This dealership has gone above and beyond to make sure my vehicle needs are taken care of. Always professional and respectful. Derrick is the service guy I always chose as his work ethic is amazing. vehicle needs are taken care of. Always professional and respectful. Derrick is the service guy I always chose as his work ethic is amazing. More

Very thoughtful and effective service, perfect! The young man Randy Lemp was very friendly and worked professionally! Thank you. The young man Randy Lemp was very friendly and worked professionally! Thank you. More

This was my first time coming to get my car serviced at this dealership. My service representative did not introduce himself he only greeted me with asking me what my last name was to check me in to my app this dealership. My service representative did not introduce himself he only greeted me with asking me what my last name was to check me in to my appointment. I told him I was interested in possibly purchasing a new vehicle while my car is serviced. He told me to go to the floor because he doesn’t work in sales and someone will help you. I enter the building and go to the showroom to start looking at the TX SUV I want. I am opening the doors, looking at the price tag, looking around to see if anyone would help me. Again no one bother to even ask me if I needed help. They were not busy so it’s not like the opportunity wasn’t there. Sales representatives were sitting at their desk. I saw one was even shopping online looking at shirts to purchase. This experience alone was enough to never want to buy a car from here. Unfortunately this is the closest Lexus dealership to me and I only allow Lexus to service my SUV but outside out that I will never purchase a car from here. More

Greeted me immediately. Completed the work timely. Kept me informed. Gave me a report on all action items. Comfortable waiting area. Completed the work timely. Kept me informed. Gave me a report on all action items. Comfortable waiting area. More

I worked with Giane Pugh and David Capin. Both were very knowledgable, professional, and very helpful. I appreciate them both. Both were very knowledgable, professional, and very helpful. I appreciate them both. More

The service here has always been great and my service advisor Kevin Martinez was wonderful and professional. I recommend this dealership advisor Kevin Martinez was wonderful and professional. I recommend this dealership More

I am very satisfied with their service. Representative was very courteous and finished his job on schedule . Representative was very courteous and finished his job on schedule . More

Sterling McCall makes servicing your car easy and concise. Always friendly and knowledge. A true pleasure concise. Always friendly and knowledge. A true pleasure More

Really great customer service. Our service advisor Steven Silva stepped me through the results and made recommendations for follow ups. I’m not happy the my tires and brakes need t Our service advisor Steven Silva stepped me through the results and made recommendations for follow ups. I’m not happy the my tires and brakes need to be replaced after only 34,000 miles but I’m glad the bad battery was covered. The tech sent over a thorough video assessment and I like that. Overall, very pleasant, professional experience…..and I don’t even live in Houston. I drive in from San Antonio. More