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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,889 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,889 reviews

July 08, 2023

Good customer service, very friendly staff. The waiting area is very comfortable. The car was ready in a reasonable time. More

by Maria G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel McCarthy
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Jul 15, 2023 -

Sterling McCall Lexus responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 08, 2023

Awesome service by Randy, on time , clean service department with alot to do while waiting More

by nitin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy, service advisor
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Jul 15, 2023 -

Sterling McCall Lexus responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

July 07, 2023

I received excellent service while visiting for a scheduled maintenance appointment and the entire staff was so friendly and professional. More

by Idelma.Scullion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
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Jul 14, 2023 -

Sterling McCall Lexus responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 07, 2023

Service took longer than expected and was somewhat expensive. But a loaner car was provided for use. More

by Lexusowner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Torres
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Jul 15, 2023 -

Sterling McCall Lexus responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 07, 2023

Had to wait even if car was ready and car wash was done properly only outside inside was not cleaned More

by rasidah53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron
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Jul 15, 2023 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to read that you were unhappy with our complimentary car wash. I will pass your comments along to the car wash team so that we can improve future service. Larry Miller Service Director

July 06, 2023

They are very attentive and very helpful to my inquiries. The place is also clean More

by Ronaldo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Panalez
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Jul 07, 2023 -

Sterling McCall Lexus responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 06, 2023

Sterling McCall Lexus IS the Best! !! I have purchased 2 vehicles here simply because the service team is exceptional! On this last service visit, Hunter gave what I call “knock your so More

by angela85moses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
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Jul 15, 2023 -

Sterling McCall Lexus responded

Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

July 06, 2023

Professional, efficient service. Super nice staff and waiting area fiery comfortable. Always come away pleased. More

by Cshabryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew, service technician
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Jul 15, 2023 -

Sterling McCall Lexus responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 06, 2023

Execellent n friendly, fast customer service dealership! I highly recommend them! Friendly n curteous staff More

by Oscar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Panalez
Report | Print
Jul 15, 2023 -

Sterling McCall Lexus responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 05, 2023

I enjoy my time there. Grant walker was superb and very polite. He made me feel welcome. He did an awesome job helping me and have my car ready. Service was great as well! More

by lindahuong409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walker, Grant
Report | Print
Jul 15, 2023 -

Sterling McCall Lexus responded

Thank you for your kind words for our staff, we appreciate it!

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