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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,891 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,891 reviews

June 13, 2023

The dealership, along with the staff is very courteous and very attentive to customers needs More

by jwiggins02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Jun 16, 2023 -

Sterling McCall Lexus responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 12, 2023

Nice environment, excellent break first, friendly and helpful service consultant, quick turnaround, clear document, thanks. More

by Qiulai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Lemp
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Jun 16, 2023 -

Sterling McCall Lexus responded

Thanks for the great rating and review! We look forward to seeing you again.

June 11, 2023

Professional, courtesy and prompt for service needed. Detail on estimates and services required. Clean lounge area. More

by Nated4ulexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EC
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Jun 16, 2023 -

Sterling McCall Lexus responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

June 10, 2023

Fast efficient pleasant staff in service department. Service advisor very professional and srltraightfward. Accommodating well staffed VIP lounge with good selection of food and snack. More

by Blueagle88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Jun 16, 2023 -

Sterling McCall Lexus responded

Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great service experience.

June 10, 2023

Sterling McCall Lexus has been totally customer service-oriented and responsive since it opened years ago. It is very easy to schedule appointments and get loaners. More

by Jbc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Jun 16, 2023 -

Sterling McCall Lexus responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out!

June 09, 2023

Efficient and effective overall process. Communication and engagement very satisfying as well as effort to address issue and satisfy client. Quite satisfied with outcome. More

by WWPerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Walker
Report | Print
Jun 15, 2023 -

Sterling McCall Lexus responded

We're excited to hear that our team took care of you and that everything went smoothly. We thank you for your business and look forward to your next visit!

June 09, 2023

The service was on point for service. I was given what needs to be done and time to expected it. Ron took care of us and had snacks while we waited. More

by jcdelacruz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
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Jun 15, 2023 -

Sterling McCall Lexus responded

Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!

June 08, 2023

I love this dealership, have been coming here since we bought our first Lexus, 1999. Would not go anywhere else. More

by Judith1911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Dupois, Matt Torres
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Jun 12, 2023 -

Sterling McCall Lexus responded

Thanks for the great rating and review, Judith! We look forward to seeing you again.

June 08, 2023

Great follow up and contact throughout the process: the service adviser Nathan McMarty was great! More

by Red Lexus Owner 56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan McCarty
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Jun 12, 2023 -

Sterling McCall Lexus responded

Your wonderful feedback and rating mean a lot to us. We're looking forward to your next visit with us!

June 07, 2023

Done everything I asked for them to do, called me if something other was wrong More

by lhawkins34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlin
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Jun 10, 2023 -

Sterling McCall Lexus responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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