Sterling McCall Lexus

Amber was very pleasant and informative when having my car serviced for the first time. I didn’t have to wait a long time, and the waiting room was very comfortable. car serviced for the first time. I didn’t have to wait a long time, and the waiting room was very comfortable. More

I have purchased several vehicles from Sterling McCall and never had a bad experience. Most recently, I purchased a vehicle from Sterling McCall Lexus in Houston and although I ended up returning the veh and never had a bad experience. Most recently, I purchased a vehicle from Sterling McCall Lexus in Houston and although I ended up returning the vehicle the customer service was amazing. Ray and Hong were very nice and accommodating. Also, the young lady I worked with in Finance (regrettably I can’t remember her name) was very personable and efficient. I highly recommend all Sterling McCall dealerships. More

I called Ellen Morgan (Pre-Owned Lexus) 2 weeks ahead, to help me surprise my wife with a RX350 for her birthday. Ellen was very responsive and helpful to make this happen being that I was driving almost 4 h help me surprise my wife with a RX350 for her birthday. Ellen was very responsive and helpful to make this happen being that I was driving almost 4 hours to surprise her with this gift. This is one of the best experiences, we have had purchasing a vehicle ! The dealership was very fair in my opinion on my trade in price and the sales price. Thank you Ellen for helping make my wife’s birthday wonderful ! More

We live 180 miles from Sterling McCall, but they had a car we were interested in. We traveled down to see the car and it had not be prepped yet, but we went ahead and made the deal with the agreement tha car we were interested in. We traveled down to see the car and it had not be prepped yet, but we went ahead and made the deal with the agreement that they would do their normal full inspection and checkover. We traveled back down on Saturday ( days later) to pick up the car after informing the Salesman, Jimmy Ouquin, that we would be there at 1100. We arrived and waited 30 minutes for the salesman. When we went out to pick up the car it was dirty. We looked past the problem and took it dirty. We drove home and did not drive it again until Sunday. This is a Murano Premium so has all the bells and whistles and we wanted to learn how to operate everything. Upon checking there was not owner's manual. I contracted Jimmy and told him I needed the manual and he proceeded to tell me how a lot of cars don't come with them and I could download one from online. I told him I really didn't want to try to put 200 pages of downloaded information into my glove compartment, would he please try to locate the manual. A day later I got a TEXT saying they couldn't find the manual. I ended up spending $125 for a set of manuals. We hadn't driven at night so when we did we discovered that the intelligent light switch did not work and automatically dim the lights. Now we are in for replacing that at a cost of a little over 250 dollars. So far I am into the car for $375 in three days. I went to Lexus due to their reputation. The quality of service evidently does not extend to this dealer. I wish I had read the reviews on Dealer Rater before buying from Sterling McCall. My advice is the pass and got to another dealer unless you want problems. More

The service I received from CRISTAL SOTO was unexpected and deeply appreciated Cristal was a Wealth of information that actually help me. Thanks CRISTAL SOTO and deeply appreciated Cristal was a Wealth of information that actually help me. Thanks CRISTAL SOTO More

I have been to Sterling McCall Lexus three times for servicing on my new vehicle. First two were complimentary 5K miles and 10K miles services. Both times my car wasn't washed, because they were not run servicing on my new vehicle. First two were complimentary 5K miles and 10K miles services. Both times my car wasn't washed, because they were not running car wash during covid and other time car wash was down. I didn't really paid much attention since it was complimentary, so I didn't think much about it. On my third service visit, I got an appointment online for Recommended-Factory service for 15K miles $59.95+ tax. When I got to the service center, I told the advisor I have an appointment for 15K recommended service. He explained what comes with the service, but didn't mention the price and I signed the document approving the service without asking for the price. When I got to the dealership to pick up my car, I had a bill of $170+. I was wrong for not asking the price at the time of signing the paper, but the advisor should have been able to see what I choose when I picked a time for the appointment. To top it off again they said car wash is down, but car wash and vacuum were part of the service package, not complimentary, so I should have received a discount on the service but no discount, no raincheck, nothing. Seems like Sterling McCall's carwash is like a Mcdonald's ice-cream machine, always down. At least Mcdonald's tells you upfront the machine is down so we cannot sell you ice-cream, Sterling McCall takes your money then tells you we cannot do carwash and vacuum on your vehicle and does not refund. I also own a Toyota Camry, I have been to Sterling McCall Toyota for service and they make similar excuses for not doing a car wash. That’s why it seems like a Sterling McCall issue of saving few bucks by ripping off on car washes rather than a Lexus factory issue. More

Made an appointment for 9:30 this morning with Daniel Smith (internet sales manager) yesterday afternoon to look at a vehicle. We got to the dealership about 9:15 this morning and somebody came right up Smith (internet sales manager) yesterday afternoon to look at a vehicle. We got to the dealership about 9:15 this morning and somebody came right up to us and asked if we needed help. We were told that he would text Daniel and let him know we are here. 30 minutes go by and we are still standing in the front of the dealership waiting on Daniel. My husband goes and asks for someone to help us again finally around 9:50. They lead us to his desk and we are sitting there for a good 8 minutes or so before Daniel comes around the corner with another couple that I assume he had been helping. He seemed surprised to see us (like he didn't know he had an appointment) and was very unprepared for our appointment. Daniel also told us that he usually ignores his boss' phone calls, and did admit he had a missed call from his boss.. He asked for our drivers license and insurance, we gave it to him. Then he finally came back AFTER we had been waiting for 45 minutes to tell us that they sent that car off to auction yesterday and he can't keep an eye on every car that the dealership handles. More

Very frustrated with this dealership. I purchased Lexus in December, essentially without their involvement—I picked out the vehicle online and basically just showed up and paid for it. Since then, it has b in December, essentially without their involvement—I picked out the vehicle online and basically just showed up and paid for it. Since then, it has been a constant struggle to get any documents from them in order to obtain license title and registration from the state. They don’t answer calls or emails and when I am able to contact them, they are slow to follow up with requested information. I was at the department of motor vehicles last week only to discover that the bill of sale that was given to me was deficient (it didn’t have any information about the vehicle) and rather than fax the proper information to the department, as they said they would, I am still awaiting that information and in a position where the state is denying my title registration because of deficient paperwork. So I will have to eventually correct that AND pay a fine for failing to register on time. Very very frustrating. Oh and I paid a fee for sterling mccall to do all of this work for me, but not only am I doing it myself, I can’t even get basic records from the dealership. Buyer beware. More

Not trustworthy..My husband and I visited last night on Not trustworthy.. My husband and I visited last night on 12/29 and had Hong Nguyen as our rep. We test drove and spent 2 hours deciding on the right Not trustworthy.. My husband and I visited last night on 12/29 and had Hong Nguyen as our rep. We test drove and spent 2 hours deciding on the right car for our college daughter. She told us that when we return tomorrow she may have other vehicles available for us to consider. We return in the massive rain on 12/30 and again spent up to 2 hours test driving and agreeing on a car perfect for our daughter. We completed the financial app. Per Hong, no deposit to hold the car allowed as we needed to go to the Woodlands to pick up our other vehicle as a trade-in. As we left to have a 3:00 lunch and return before 6:00 we were in constant contact with Hong. A little after 5 we received a call from Hong that the car we selected was sold to another buyer who walked in after we left. Hong was reassuring that the car would not be sold and would wait for our return in a few hours. We spoke to Dane Babbitt, Pre-Owned Sales Manager who was not understanding, was very unprofessional and laughed as we express our disappointment. He said that after we left another sales person asked him for permission to retrieve from Hong’s desk the keys for the car she was holding for us. He said many customers do not return after saying they will return. He did not ask Hong that status of our visit , nor did Hong tell him ahead of time that we were returning with our trade-in. Dane was not apologetic or offer a win-win solution. I told him he should had spoken to Hong before removing the keys without her knowledge. He would had learned that we complete the credit app and returning before 6. We thought the Lexus brand would hire professional employees and promote exceptional managers. Lexus should seriously look into this location Managment, treatment of employees and customers. I do know other Lexus dealership will hold your vehicle for $500.00. Hong was apologetic. She said she left on her desk the keys and returned to find them missing. Hong looked all over the property for them. We have left a request for Juan/Raymond Villarreal, Pre-Owned Director and Joey Dupuis, General Manager to call us back ASAP, but they had left for the evening. Hong is trying to interest us in another selection. We cannot believe the unprofessionalism, lack of integrity, huge disrespect for Hong by Dana. Hong is a professional woman who has worked at that location for them about 14 years. There is a huge breakdown in their leadership. Dane needs training on how to manage communication and understand what a customer driven business model is. We submitted our credit application and was told by Hong no problem with the car being sold to us. Tomorrow is 12/31 so we will see how the leadership responds to this very unfortunate situation. I would give this dealership a negative 0. More