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Sterling McCall Lexus

Houston, TX

4.8
1,804 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,804 reviews

May 23, 2025

I’m appreciative of your service You are so kindness and generosity We’re very happy to visiting Sterling McCall Lexus , specially for see Hai Nguyen !! More

by kimvang
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hai Nguyen
May 25, 2025 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Hai here at Sterling McCall Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.

May 23, 2025

Its very clean, everyone is friendly, professional and ready to assist customers. Lastly I would to say, thank you to Mr. Derrick Castillo, you did an excellent job. Thank you for all you do with patience More

by Cruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Castillo , Ray Villarreal, Mylinh Tran-Salazar
May 25, 2025 -

Sterling McCall Lexus responded

Hi, we're happy you found Derrick to be so supportive during your experience here at Sterling McCall Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

May 23, 2025

Great dealer. Service personnel are very efficient no matter how busy the service people are. More

by winercr
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
May 25, 2025 -

Sterling McCall Lexus responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 22, 2025

Danh was the saleman that help us purchasing the car. Have the great experience here. More

by itsmetif
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sale man Danh Nguyen, Ray Villarreal, Mylinh Tran-Salazar
May 24, 2025 -

Sterling McCall Lexus responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 22, 2025

First rate experience! Quick and easy, in and out with a brand new car in 2 hours! Salesman was awesome, no nonsense, no high pressure sales pitch. All in all, a great expe More

by ambs444
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thien Nguyen, Ray Villarreal
May 24, 2025 -

Sterling McCall Lexus responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 21, 2025

The tire pressure pressure indicator light was on, despite adequate air pressure in each tire. The problem was fixed in a timely fashion. More

by Rhonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
May 24, 2025 -

Sterling McCall Lexus responded

Hello Rhonda, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

May 20, 2025

sterling, McCall Lexus provided outstanding service, professionally, timely, and courteous. I highly recommend them without hesitation.. More

by charlean sheard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew's service advisor
May 23, 2025 -

Sterling McCall Lexus responded

Hi Charlean, thank you so much for your positive comments about Sterling McCall Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 20, 2025

The staff greeted us and scan our vehicle in with no waiting. They were friendly and professional. We received updates on the progress of the service until everything was completed. Very timely we we More

by godley82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel McCarty
May 23, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 20, 2025

Typically I’m very satisfied with all the work however this time around after having my car fully detailed and a brake change, I noticed that my car had an additional 20 miles added to the speed odometer. More

by Gustavo Velasco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Torres
May 21, 2025 -

Sterling McCall Lexus responded

Hi Gustavo, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 23, 2025 -

Gustavo Velasco responded

This morning, I circled back with my advisor Mathew Torres, and he explained to me why the extra mileage on the vehicle due to the extensive details to ensure that the brake job that required more driving just to make sure that the brakes performed correctly. In regards to the damp and wet trunk, that was a one time event on their part and I’m OK with it now. Once again, if you were looking for a great service advisor, please ask for Matthew Torres

May 19, 2025

I was very pleased with how friendly everyone was . Also their attention detail . All in all a great experience . More

by masonbriscoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
May 21, 2025 -

Sterling McCall Lexus responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!