Back

Sterling McCall Lexus

Houston, TX

4.8
1,880 Reviews

10025 Southwest Freeway

Houston, TX

77074

Directions

By Type

Showing 1,880 reviews

April 11, 2025

Waiting is too long. When the car is ready there is no notification for pick up More

by marylouduong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Apr 14, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I apologize that the wait time was longer than expected and for the lack of communication. I will share your comments with our service team so that we can improve future service. Holly Kaminga Service Director hkaminga@smlexus.com

April 10, 2025

My service representative, Esner Antunez, was kind, effective and went above and beyond any expectation. More

by Cksmith956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esner Antunez, Mylinh Tran-Salazar
Apr 12, 2025 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 10, 2025

Ashley Udall is the reason I keep coming back. She is the star of the service department and I love seeing her. More

by brianawillis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley, AK
Apr 14, 2025 -

Sterling McCall Lexus responded

Hi, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

April 10, 2025

We had a wonderful experience shopping at Lexus, purchasing our third vehicle from the brand. The process was remarkably fast and efficient. Our sales associate was attentive, taking time to showcas More

by Sohailakunda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Apr 14, 2025 -

Sterling McCall Lexus responded

Hi, thank you for taking the time to leave a review for us at Sterling McCall Lexus. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 10, 2025

The service is good Service. Feel comfortable and easy to make decision to buy the car. Thank you, Mr. Ton For service. More

by Miaolinlinlu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
You Jan Teng, Ray Villarreal, Mylinh Tran-Salazar
Apr 12, 2025 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 10, 2025

Kind folks working here will not waste your time or try to cheat you. They cared about my time and treated me like a trusted adult during test drives. More

by jimiarodriguez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Apr 12, 2025 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 09, 2025

They were prompt, good service, gave small discount which was appreciated and will definitely recommend 👍 More

by mkoons2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Abrazael
Apr 11, 2025 -

Sterling McCall Lexus responded

Hi, we are pleased to have provided you with such a positive experience! Your recommendation means so much to us; we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 09, 2025

I had a good experience as usual on my last visit! Service representative was courteous, knowledgeable andhad and very pleasant demeanor. More

by brendaphoward
Recommend Dealer
Yes
Employees Worked With
Francisco
Apr 12, 2025 -

Sterling McCall Lexus responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 09, 2025

The best service I have ever received! So accommodating and efficient! Great waiting environment as well! More

by bgoates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric, Ray Villarreal, Mylinh Tran-Salazar
Apr 12, 2025 -

Sterling McCall Lexus responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 09, 2025

Very good good good good good good good good good good good good good good More

by Hcchan1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Apr 12, 2025 -

Sterling McCall Lexus responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

...
20
...