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Sterling McCall Lexus

Houston, TX

4.8
1,753 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,753 reviews

March 13, 2025

Sterling McCall always takes good care of us and our cars. That’s why my immediate family has 4 Of them and my extended family has 4 more. More

by chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick
Mar 15, 2025 -

Sterling McCall Lexus responded

Hello Chuck, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 13, 2025

The service advisor whom I work with is very knowledgeable and helpful. Comfortable waiting areas. More

by maipangye
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Mar 16, 2025 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

March 13, 2025

I had an excellent customer service call, everything was done in a timely fashion. Thank you Steven Silva! More

by Troy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Silva
Mar 16, 2025 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 13, 2025

This place is focus on providing the best customer service and experience, even without appointment, they take care of your needs. Highly recommend More

by Omarguevara27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mylinh Tran-Salazar
Mar 16, 2025 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

March 13, 2025

Horrible service, rude stuff, unprofessional. Everybody on their phones. Did not keep with the schedule. If calling, you will be put on hold for 30 min!!! I can not believe it, how service at lex More

by eilin91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Mar 16, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to read that you were unhappy with your recent dealership visit. I would like to find out more about your visit, but I am unable to locate your customer records with the information provided in the review. Please contact me at 713-995-2410 and I will do my best to resolve the issue. Mylinh Tran-Salazar General Sales Manager Sterling McCall Lexus (713) 995-2410 mtransalazar@SMLexus.com

March 12, 2025

The service department is second to none. The professionalism that the team has is priceless. They make you feel l8ke family from the moment you turn into the dealership. Thanks Marlon More

by Its a "COLE" World
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MARLON, Mylinh Tran-Salazar
Mar 16, 2025 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 12, 2025

Completely satisfied with the services at Sterling Mccall Lexus,Service advisor name Kevin Martinez super friendly and knowledgeable.Great work, and well done for completing it so quickly. Waiting lounge s More

by khanhle_77099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Mar 15, 2025 -

Sterling McCall Lexus responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 12, 2025

Josh was efficient, friendly and communicative. The service was completed in a short time. And the loaner car minimized my down time. More

by rgflesher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Mar 16, 2025 -

Sterling McCall Lexus responded

Hello, we're happy you found our staff to be supportive during your experience here at Sterling McCall Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 12, 2025

Great experience today. They were friendly, professional and kept me informed.although there was several things the addressed during the visit,I was told ahead of time what More

by sandrarobinson1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
Mar 14, 2025 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 12, 2025

They have a comfortable set up, but my regular maintenance often ends in expensive problems. My car has less than 64k miles in over 10 years. They’re always unexpected. More

by Cozettee_thomas
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick
Mar 15, 2025 -

Sterling McCall Lexus responded

Hi there, I would like to get some more details about your experience with us Please reach out to us at (713) 995-2600 so we may assist you in moving forward toward a resolution.

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