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Sterling McCall Lexus

Houston, TX

4.8
1,759 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,759 reviews

March 06, 2025

Job well done by your technician under the leadership of Marlon Romero who is making maintenance scheduling easy!!!!! More

by maraf2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Mar 09, 2025 -

Sterling McCall Lexus responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 06, 2025

Se necesitan puertos para cargar los celulares en el salon de espera,los tiempos de espera por solo un cambio de aceite son un poco prolongados. More

by alvarez_carlos24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johs, Ray Villarreal, Mylinh Tran-Salazar
Mar 09, 2025 -

Sterling McCall Lexus responded

Hola, agradecemos tus comentarios y lamentamos que tu experiencia con el servicio no haya estado a la altura de tus expectativas. Nuestro equipo abordará tus inquietudes mientras trabajamos para mejorar. Si estás dispuesto, nos gustaría tener la oportunidad de analizar esto más a fondo. Comunícate con nosotros para que podamos trabajar para encontrar una solución.

March 06, 2025

The maintenance and inside service departments are stellar. But when advertisments on the TV give glowing reviews for how your car is returned to them, that has not proven true for both times my car h More

by ahalle1955
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Mar 12, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I apologize that the complimentary car wash did not meet expectations. Please stop by at your convenience and we will be happy to perform a complimentary car wash and interior cleaning. Holly Kaminga Service Director hkaminga@smlexus.com

March 06, 2025

Sterling McCall Lexus has been my go to since 2017 when I bought my first Lexus. I am now on my 3rd Lexus and will never go anywhere else. More

by Jean Merck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Valdez, Ray Villarreal, Mylinh Tran-Salazar
Mar 09, 2025 -

Sterling McCall Lexus responded

Hi Jean, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 05, 2025

Excellent service, very friendly stuff and willing to provide support and assistance as needed. Will be back again. More

by ling_wang2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Peel, Ray Villarreal, Mylinh Tran-Salazar
Mar 09, 2025 -

Sterling McCall Lexus responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 05, 2025

Your services are so good, they are so friendly and I always feel comfortable when I use it More

by hunghung.112000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Mar 09, 2025 -

Sterling McCall Lexus responded

Hi, we are delighted we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 05, 2025

Excellent customer service from my new service representative, Kevin Martinez. He was informative and was able to manage my expectations so that it was a pleasant experience. Thanks a million Ke More

by benethomas
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Mar 09, 2025 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out to us if there's anything more we can do!

March 05, 2025

Service specialist, associated to me was Mr. Michael. He was very helpful and professional, and went extra mile to sort things out in a very diligent way. I wish, there are few more like him. More

by Deepwater80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Mar 09, 2025 -

Sterling McCall Lexus responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

March 04, 2025

I had service at Sterling Mc call today. Jeff Pell is the service consultant He is very kind and helpful. He answered any of the questions I asked. Done excellent job in my car Thank you More

by huong.do2369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Pell
Mar 08, 2025 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! Please don't hesitate to reach out to us if there's anything more we can do!

March 04, 2025

I met with Mr. Thien Nguyen first over the phone after completing an internet search and then in person. He did exactly what he said he would do. I was at the loca More

by Keisha Williams
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thien Nguyen
Mar 08, 2025 -

Sterling McCall Lexus responded

Hi Keisha, thank you for taking the time to leave a review for us at Sterling McCall Lexus. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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