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Sterling McCall Lexus

Houston, TX

4.8
1,864 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,864 reviews

March 19, 2025

Did 60,000 mile necessary maintenance and recommended several other issues. I declined other maintenance recommended. More

by tedrping
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Walker
Mar 22, 2025 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to our General Manager at solszewski@advantagecars.com when you have a chance. Thank you, and we look forward to hearing from you.

March 19, 2025

My service advisor Jose Gutierrez provided me with impeccable service and went above & beyond to ensure I was updated through every step of my major maintenance. Upon completion, he took the time to e More

by trinals72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
Mar 22, 2025 -

Sterling McCall Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Please don't hesitate to reach out to us if there's anything more we can do!

March 19, 2025

My car was in service center being repaired for about a week. The first 2-3 days I got updates and everything was great. But after that, my service advisor stopped replying (both text message and phone cal More

by shazin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kinley
Mar 22, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I would like to learn more about your experience, but I am unable to locate your customer record with the information provided in the review. Please contact me at 713-995-2414 and I will do my best to resolve this issue. Joey Dupuis General Manager jdupuis@smlexus.com

March 19, 2025

David provided great service! Jazzie could be more welcoming. Chloe wasn’t waiting on me, but she smiled warmly and said good morning. More

by dr.sharonevans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David C.
Mar 22, 2025 -

Sterling McCall Lexus responded

Hello, we're happy you found David to be so supportive during your experience here at Sterling McCall Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

March 18, 2025

Roley is Knowledgeable, Outstanding and Professional Salesmen. The first initial contact I knew that Roley won my business. I have never experienced a Pleasant experience in the past like I experienced More

by Pink
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Finance young lady was Great, Helpful, Knowledgable and Outstanding service, Mylinh Tran-Salazar
Mar 22, 2025 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Roley here at Sterling McCall Lexus! We are always more than happy to assist you if anything else comes up. Take care!

March 18, 2025

The service reps were very professional & knowledgeable. The car cleaning sectiion , did a very terrible job. They need to improve in both interior & exterior cleaning. More

by Laurettalawrence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Mar 22, 2025 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (713) 995-2600. We look forward to hearing from you.

March 18, 2025

Service was Great! Jose is a good service advisor. Takes care of his Thank y’all More

by aquagarcia87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez *****, Ray Villarreal, Mylinh Tran-Salazar
Mar 22, 2025 -

Sterling McCall Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. If you have any further questions, please give us a call. We're always happy to help!

March 18, 2025

Just recently bought my Lexus IS350 F Sport and had the most amazing experience here. Cris was my salesman and hands down the best guy there. He is the standard of how all salesman should strive to be in t More

by Demi Bujnoch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cris
Mar 22, 2025 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 17, 2025

They’re professional . their services are very professional. They are so polite!the environment is very nice. More

by Wen zi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know the name
Mar 21, 2025 -

Sterling McCall Lexus responded

Hi Wen, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 17, 2025

Jeff Peel is fantastic and I always appreciate working with him! He is professional and knowledgeable and very efficient. More

by Rita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Peel
Mar 21, 2025 -

Sterling McCall Lexus responded

Hi Rita, thanks for your praise and kind comments about Jeff Peel. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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