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Sterling McCall Lexus

Houston, TX

4.8
1,858 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,858 reviews

March 06, 2025

The service personnel (Steven) was very attentive. Very polite. Provided all the information I needed. The maintenance period lasted as stated at the beginning. It was a nice experience. More

by Murat Han
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Mar 09, 2025 -

Sterling McCall Lexus responded

Hi Murat, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 06, 2025

Se necesitan puertos para cargar los celulares en el salon de espera,los tiempos de espera por solo un cambio de aceite son un poco prolongados. More

by alvarez_carlos24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johs, Ray Villarreal, Mylinh Tran-Salazar
Mar 09, 2025 -

Sterling McCall Lexus responded

Hola, agradecemos tus comentarios y lamentamos que tu experiencia con el servicio no haya estado a la altura de tus expectativas. Nuestro equipo abordará tus inquietudes mientras trabajamos para mejorar. Si estás dispuesto, nos gustaría tener la oportunidad de analizar esto más a fondo. Comunícate con nosotros para que podamos trabajar para encontrar una solución.

March 06, 2025

Job well done by your technician under the leadership of Marlon Romero who is making maintenance scheduling easy!!!!! More

by maraf2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Mar 09, 2025 -

Sterling McCall Lexus responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 05, 2025

Excellent customer service from my new service representative, Kevin Martinez. He was informative and was able to manage my expectations so that it was a pleasant experience. Thanks a million Ke More

by benethomas
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Mar 09, 2025 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out to us if there's anything more we can do!

March 05, 2025

Service specialist, associated to me was Mr. Michael. He was very helpful and professional, and went extra mile to sort things out in a very diligent way. I wish, there are few more like him. More

by Deepwater80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Mar 09, 2025 -

Sterling McCall Lexus responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

March 05, 2025

Your services are so good, they are so friendly and I always feel comfortable when I use it More

by hunghung.112000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Mar 09, 2025 -

Sterling McCall Lexus responded

Hi, we are delighted we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 05, 2025

Excellent service, very friendly stuff and willing to provide support and assistance as needed. Will be back again. More

by ling_wang2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Peel, Ray Villarreal, Mylinh Tran-Salazar
Mar 09, 2025 -

Sterling McCall Lexus responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 04, 2025

Very professional service. The service was done faster than I had anticipated. The service representative Wes very helpful and explained recommended what work should be done an More

by Bg_1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Mar 09, 2025 -

Sterling McCall Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

March 04, 2025

I met with Mr. Thien Nguyen first over the phone after completing an internet search and then in person. He did exactly what he said he would do. I was at the loca More

by Keisha Williams
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thien Nguyen
Mar 08, 2025 -

Sterling McCall Lexus responded

Hi Keisha, thank you for taking the time to leave a review for us at Sterling McCall Lexus. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 04, 2025

I had service at Sterling Mc call today. Jeff Pell is the service consultant He is very kind and helpful. He answered any of the questions I asked. Done excellent job in my car Thank you More

by huong.do2369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Pell
Mar 08, 2025 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! Please don't hesitate to reach out to us if there's anything more we can do!

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