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Sterling McCall Lexus

Houston, TX

4.8
2,214 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 2,214 reviews

October 06, 2025

The service team is always looking out for your needs. I appreciate the loaner car and promptness of the services preformed. More

by Griffceo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Oct 08, 2025 -

Sterling McCall Lexus responded

Hi Griffceo, we really appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 06, 2025

I was very happy with the salesman Hai Nguyen. He was helpful in my search for a car. More

by dmcd1810
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hai Nguyen, Ray Villarreal, Mylinh Tran-Salazar
Oct 08, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 05, 2025

Good service. Mat always ready to help. I own my car for 11 years and have service it in the same Lexus More

by Lkawas75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew
Oct 08, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

October 05, 2025

Jose was great advisor! Very helpful and gave a detailed explanation of my vehicles needs, along with timely updates on my vehicle! More

by Jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
Oct 08, 2025 -

Sterling McCall Lexus responded

Hi Jackson, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 04, 2025

Excellent dealership Fast efficient and reasonable Charges Courteous helpful staff Great amenities and waiting areas More

by Jcklee2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Oct 07, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 04, 2025

Sterling McCall Lexus has never disappointed me! From the moment you bring your car in to be serviced, to the sales advisers, to the front desk, the concierge and all who work there, it is a welcom More

by angelpierreb25
Recommend Dealer
Yes
Employees Worked With
Jeff Peel, Service Advisor
Oct 07, 2025 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.

October 04, 2025

The service staff are very competent and helpful, being careful to explain all of the service options in a way that I can understand. More

by jsamlott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Udall, David Cortez, Ray Villarreal
Oct 07, 2025 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.

October 04, 2025

Easy to schedule. On time and timely. Efficient and accommodating. Kelly was an awesome service advisor. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
Oct 07, 2025 -

Sterling McCall Lexus responded

Hello David, we're happy you found Kelly to be so supportive during your experience here at Sterling McCall Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 04, 2025

In servicing it was ok I can give more star rating. But in connecting to the dealership it’s horrible, we never get a person online to talk, no one picks up the call. That you guys have to improve inst More

by Girish Varghese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Oct 07, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I'm sorry to read that you had difficulty in reaching a service representative. Please contact me directly at 713-995-2614 and I will be happy to assist you. Holly Kaminga Service Director

October 03, 2025

The Service Advisor, named Grant, was friendly and professional. He seems great at his job. Everything went smoothly. I do have one complaint, though, about Sterling McCall Lexus—I was unable to get a More

by Marina Puerto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant
Oct 04, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I apologize for the problem that you encountered while attempting to contact your service advisor or a service receptionist. We will review our call routing system to ensure that calls are directed to the proper personnel. Please contact me at 713-995-2414 if I can assist with anything in the future. Holly Kaminga - Service Director

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