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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
2,102 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 2,102 reviews

August 23, 2025

Today’s service was excellent. They listened to what I needed and took care of the problem More

by normav87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon
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Aug 26, 2025 -

Sterling McCall Lexus responded

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 23, 2025

Great service! My service advisor kept me posted and my car was brought back to me sparkling clean😄 More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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Aug 26, 2025 -

Sterling McCall Lexus responded

Hello Liz, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 23, 2025

Very good customer service. From the drive in to the drive out. Nathan was very patient and explained things to me. Gave me a good estimated time and was very pleasant in deali More

by Kayspice2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NATHAN
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Aug 26, 2025 -

Sterling McCall Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 22, 2025

Good Customer service. Keeps you updated on your repairs Overall, besides being pricey, satisfied customer More

by Cimple
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Aug 26, 2025 -

Sterling McCall Lexus responded

Thank you for the positive feedback! We take pride in our customer service and always strive to keep you informed about your repairs. We appreciate your business and are glad to have satisfied your needs.

August 22, 2025

Awesome service. Been using Sterming McCall service for 2 years now and they have always been courteous and timely. More

by Outdoor.girl.01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan McCarty , Ray Villarreal, Mylinh Tran-Salazar
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Aug 25, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 21, 2025

It's difficult to rate this dealership simply because there are some things that I am not completely pleased with, but some things are okay. The dealership is questionable when negotiating a purchase or More

by Pcp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley, service advisor & I spoke to a person finance to clarify contract issues.
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Aug 23, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to read that you are unhappy with our dealership. I would like to try to assist but I am unable to locate your customer record with the information provided in the review. Please contact me at 713-995-2410 and I will review your coverage and do my best to resolve the issue. Mylinh Salazar General Sales Manager

August 21, 2025

Steven silva is a great service advisor didn’t take only few minutes to drop my Lexus and few minutes to pick it up answers all my questions and my concern definitely will ask for him next time. More

by 28glitch_map
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven silva, Ray Villarreal, Mylinh Tran-Salazar
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Aug 24, 2025 -

Sterling McCall Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 20, 2025

I always receive excellent service in a serene environment. The atmosphere is inviting and the communication from service advisors is top notch. More

by rmw1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Aug 22, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 19, 2025

Francisco Zapa was very awesome, calm, cool and collective! He made sure he took care of me. Always have a smile and made me feel comfortable. He did great! More

by lindahuong409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mylinh Tran-Salazar
Report | Print
Aug 20, 2025 -

Sterling McCall Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

August 19, 2025

I liked Francisco Zapo's help with my car maintenance. He was fast, friendly, and attentive. More

by Ana, Ayala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Zapa
Report | Print
Aug 20, 2025 -

Sterling McCall Lexus responded

Hi Ayala, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

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