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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,860 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,860 reviews

February 14, 2025

Easy, knowledgeable, courteous, anticipating problems ready with answers & solutions! Steven Silva was excellent! Courteous! Friendly! More

by Angie Anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Front desk, Steven Silva
Report | Print
Feb 18, 2025 -

Sterling McCall Lexus responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 14, 2025

Worst car buying experience I’ve ever had. Don’t recommend getting a car from this dealer More

by Carli
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Roley
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Feb 18, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I apologize that the wait time for the vehicle to be properly serviced took longer than expected. I will share your comments with our team, and we will work to improve future customer experiences. Dane Babbitt Pre-owned Director

February 13, 2025

I went to multiple dealers looking for a new car for my wife. This was the only one that was upfront about everything. Never treated me like an idiot, and made the process incredibly smooth. I will definit More

by Angelbats
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ilya Zaretsky, Stu, Ray Villarreal, Mylinh Tran-Salazar
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Feb 17, 2025 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Stu and Ilya here at Sterling McCall Lexus! We are always more than happy to assist you if anything else comes up. Take care!

February 13, 2025

I had a great experience at your dealership. Donavan was very pleasant and helpful. I would definitely recommend this place to anyone looking to buy a new car. More

by Janelle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donavan Thomas
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Feb 14, 2025 -

Sterling McCall Lexus responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

February 13, 2025

I always receive excellent customer service! ! It is always a pleasure doing business with Sterling McCall Lexus. My service manager, Randy, always takes care of me. He is great!! More

by terriwashington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
Report | Print
Feb 18, 2025 -

Sterling McCall Lexus responded

Hello, thank you for your kind review; we are happy to pass along your comments to Randy here at Sterling McCall Lexus! We are always more than happy to assist you if anything else comes up. Take care!

February 13, 2025

It has very kind agents and eager to support customers insights even rare inventories. And I was lucky to visit there. More

by bruce0607.shin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danh Nguyen, Ray Villarreal, Mylinh Tran-Salazar
Report | Print
Feb 14, 2025 -

Sterling McCall Lexus responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

February 12, 2025

Enjoyed the process of buying new car from sterling McCall Lexus. The team couldn’t have been nicer and I never felt any of the high pressure tactics some dealerships are known for. Highly recommende More

by rodney.shoemaker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Olguin
Report | Print
Feb 17, 2025 -

Sterling McCall Lexus responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

February 12, 2025

We were traveling on vacation and needed a 30k service on our Lexus. Marlin Romero responded promptly to our short notice request for an appointment. The got us in. did a great job and sent us on the road. More

by Accordionlady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlin Romero
Report | Print
Feb 17, 2025 -

Sterling McCall Lexus responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

February 12, 2025

Brought my Lexus IS350 to fix HVAC servo motor issue and Derrick provided excellent customer service and gave me updates and answered all my questions throughout the entire repair process. Would definitely More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick
Report | Print
Feb 17, 2025 -

Sterling McCall Lexus responded

Hello David, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

February 11, 2025

I am a customer of SML for 25 years! !! My family is very happy to work with SML More

by Roman.Niemer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mylinh Tran-Salazar
Report | Print
Feb 12, 2025 -

Sterling McCall Lexus responded

Hello Roman, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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