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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,876 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,876 reviews

February 01, 2025

The staff is friendly, helpful & efficient. Waiting area is comfortable & complimentary snacks, coffee. & water available. More

by glendagself
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t interact with management
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Feb 03, 2025 -

Sterling McCall Lexus responded

Hi, thank you so much for the positive review! We look forward to your next visit! Take care!

February 01, 2025

Not worth it, , my car was not washed or vacuumed, I found the same dust and the light sensor was not fixed . More

by Chella2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I forgot
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Feb 06, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I apologize that you vehicle was not washed and vacuumed. Please stop by at your convenience and I will be happy to offer a complimentary car wash and vacuum. Holly Kaminga Service Director hkaminga@smlexus.com

February 01, 2025

Great service advisor Matt Torres Clean dealership quick competent service and clear explanation on the work done More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Torres
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Feb 03, 2025 -

Sterling McCall Lexus responded

Hi, we're happy to hear you had such a positive experience with Matt! We hope to be of service to you again in the future. Best wishes, Sterling McCall Lexus

February 01, 2025

Hunter is the best service advisor. He is down to earth, attention to detail, professional.I had very good experience with him. Definitely going back to Hunter next time. Thank you Hunt More

by Amber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Feb 03, 2025 -

Sterling McCall Lexus responded

Hello Amber, we're happy you found Hunter to be so supportive during your experience here at Sterling McCall Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

January 31, 2025

We were very satisfied with Moses. Explanation and set up of the car was excellent More

by donagambrel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mose Smith 5 stars
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Feb 03, 2025 -

Sterling McCall Lexus responded

Hi, your satisfaction is our top priority. Please don't hesitate to reach out to us if there's anything more we can do!

January 31, 2025

The overall performance of all the teams was impressive and excellent, especially my caregiver. I got very good coffee and the restrooms were very clean and beautiful. More

by Lalu Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Feb 03, 2025 -

Sterling McCall Lexus responded

Hello Lalu, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 31, 2025

Don't get me wrong ,the Service department is excellent, Jeff Peel, and the other guys always take care of me. The sales.. however,... empty show room, empty offices, if people are in the offices they just More

by pentiums
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeff Peel, Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Report | Print
Feb 06, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I apologize that you did not receive prompt service when you and your wife were looking for a new vehicle. Please contact me at 713-995-2414 and I will ensure that you receive prompt and professional service. Mylinh Tran-Salazar General Sales Manager

January 30, 2025

Excellent service and all individuals from the service advisor to your car valet were quick to help. More

by Barry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Peel
Report | Print
Feb 03, 2025 -

Sterling McCall Lexus responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 30, 2025

Hunter is always attentive and listens to our concerns. He always gets our service done promptly. More

by PVega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No management
Report | Print
Feb 03, 2025 -

Sterling McCall Lexus responded

Hello, we're happy you found Hunter to be so supportive during your experience here at Sterling McCall Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

January 30, 2025

Answers all questions patiently. Introduced me to team members. Hospitable. Waiting time was kept to a minimum. More

by dchin1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Johnson
Report | Print
Feb 03, 2025 -

Sterling McCall Lexus responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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