Sterling McCall Lexus

This was my first time coming to get my car serviced at this dealership. My service representative did not introduce himself he only greeted me with asking me what my last name was to check me in to my app this dealership. My service representative did not introduce himself he only greeted me with asking me what my last name was to check me in to my appointment. I told him I was interested in possibly purchasing a new vehicle while my car is serviced. He told me to go to the floor because he doesn’t work in sales and someone will help you. I enter the building and go to the showroom to start looking at the TX SUV I want. I am opening the doors, looking at the price tag, looking around to see if anyone would help me. Again no one bother to even ask me if I needed help. They were not busy so it’s not like the opportunity wasn’t there. Sales representatives were sitting at their desk. I saw one was even shopping online looking at shirts to purchase. This experience alone was enough to never want to buy a car from here. Unfortunately this is the closest Lexus dealership to me and I only allow Lexus to service my SUV but outside out that I will never purchase a car from here. More

I worked with Giane Pugh and David Capin. Both were very knowledgable, professional, and very helpful. I appreciate them both. Both were very knowledgable, professional, and very helpful. I appreciate them both. More

Greeted me immediately. Completed the work timely. Kept me informed. Gave me a report on all action items. Comfortable waiting area. Completed the work timely. Kept me informed. Gave me a report on all action items. Comfortable waiting area. More

I am very satisfied with their service. Representative was very courteous and finished his job on schedule . Representative was very courteous and finished his job on schedule . More

The service here has always been great and my service advisor Kevin Martinez was wonderful and professional. I recommend this dealership advisor Kevin Martinez was wonderful and professional. I recommend this dealership More

Sterling McCall makes servicing your car easy and concise. Always friendly and knowledge. A true pleasure concise. Always friendly and knowledge. A true pleasure More

Salesman Mr. James Teng was very open and honest the entire time. He made things easy to understand. James Teng was very open and honest the entire time. He made things easy to understand. More

I had a great experience purchasing my car from Sterling Mccall Lexus. My sales person Tuan Hong was incredibly informative and took the time to walk me through all the features of my new vehicle w Sterling Mccall Lexus. My sales person Tuan Hong was incredibly informative and took the time to walk me through all the features of my new vehicle which I really appreciated. What really stood out was the level of service, he even drove to meet me personally to deliver a new battery for my key fob, which for some reason Failed the day after I bought the car. That kind of care and attention is really rare. The entire buying process was also much quicker and smoother than I’ve ever experienced before. Highly recommend the dealership and the outstanding customer service. More

My review covers the service section. This is the second time In a year that I have taken my 2024 Lexus NX350 to them for scheduled service. On both occasions the staff were friendly, eff This is the second time In a year that I have taken my 2024 Lexus NX350 to them for scheduled service. On both occasions the staff were friendly, efficient and took care of what was required promptly!!! More

I had the most outstanding service experience at the Southwest Freeway location—truly unmatched! I will continue to return here for all my vehicle service needs. My service advisor, Nathan, delivered ex Southwest Freeway location—truly unmatched! I will continue to return here for all my vehicle service needs. My service advisor, Nathan, delivered exceptionally courteous, professional, and personalized care through the entire process. When I began experiencing the onset of a migraine, Nathan promptly and thoughtfully guided me to their Quiet Room, allowing me a peaceful space to rest and recover. His attentiveness and genuine care went far beyond what I expected from a simple oil change visit. The entire team at that location exemplified excellent customer service. From the warm welcome when I pulled up to the timely updates and comfortable waiting area, every aspect of my visit was seamless. It’s rare to find this level of dedication and hospitality. I highly recommend this location to anyone looking for a dependable and truly customer-focused service center and at a very reasonable price! Mrs. Beulah Davis East Bernard, TX More