Sterling McCall Lexus

My review covers the service section. This is the second time In a year that I have taken my 2024 Lexus NX350 to them for scheduled service. On both occasions the staff were friendly, eff This is the second time In a year that I have taken my 2024 Lexus NX350 to them for scheduled service. On both occasions the staff were friendly, efficient and took care of what was required promptly!!! More

I had the most outstanding service experience at the Southwest Freeway location—truly unmatched! I will continue to return here for all my vehicle service needs. My service advisor, Nathan, delivered ex Southwest Freeway location—truly unmatched! I will continue to return here for all my vehicle service needs. My service advisor, Nathan, delivered exceptionally courteous, professional, and personalized care through the entire process. When I began experiencing the onset of a migraine, Nathan promptly and thoughtfully guided me to their Quiet Room, allowing me a peaceful space to rest and recover. His attentiveness and genuine care went far beyond what I expected from a simple oil change visit. The entire team at that location exemplified excellent customer service. From the warm welcome when I pulled up to the timely updates and comfortable waiting area, every aspect of my visit was seamless. It’s rare to find this level of dedication and hospitality. I highly recommend this location to anyone looking for a dependable and truly customer-focused service center and at a very reasonable price! Mrs. Beulah Davis East Bernard, TX More

Very professional and Courteous. Very helpful and knowledgeable through out the entire process of the purchase of our vehicle. Very helpful and knowledgeable through out the entire process of the purchase of our vehicle. More

Really great customer service. Our service advisor Steven Silva stepped me through the results and made recommendations for follow ups. I’m not happy the my tires and brakes need t Our service advisor Steven Silva stepped me through the results and made recommendations for follow ups. I’m not happy the my tires and brakes need to be replaced after only 34,000 miles but I’m glad the bad battery was covered. The tech sent over a thorough video assessment and I like that. Overall, very pleasant, professional experience…..and I don’t even live in Houston. I drive in from San Antonio. More

Good service. Nice people who care about their customers.they kept to their set timetable. Nice people who care about their customers.they kept to their set timetable. More

The finance gay don’t how to treat a customer. He need to be trained. He need to be trained. More

Waiting is too long. When the car is ready there is no notification for pick up When the car is ready there is no notification for pick up More

I love the service and Gustavo who helped me. I will definitely recommend for everyone to visit this location. I will definitely recommend for everyone to visit this location. More

Kind folks working here will not waste your time or try to cheat you. They cared about my time and treated me like a trusted adult during test drives. to cheat you. They cared about my time and treated me like a trusted adult during test drives. More

My service representative, Esner Antunez, was kind, effective and went above and beyond any expectation. effective and went above and beyond any expectation. More