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Sterling McCall Lexus

Houston, TX

4.8
1,891 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,891 reviews

December 05, 2024

Randy was a great advisor and helped me choose the service that I needed. Thank you for all of your help! As busy as it was, my car was in and out in an appropriate amount of time, now ready to head More

by Diane_ann75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Lemb, Anthony Scala
Dec 08, 2024 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Randy here at Sterling McCall Lexus! Feel free to reach out to us if you need anything. Have a wonderful day.

December 05, 2024

Provided cost up front, explained work to be done. Performed work great. Honored my instructions More

by mike_bruns1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Dec 06, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 05, 2024

Very professional. Explains all the necessary service that needs to be done . Includes the video of the inspection More

by Yasmin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Torres
Dec 06, 2024 -

Sterling McCall Lexus responded

Hello Yasmin, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 04, 2024

I was attended to promptly without any delay. , and all my concerns were addressed. I was made comfortable throughout the time spent. More

by Theunik.2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Dec 06, 2024 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 04, 2024

Amazing car and customer service! The service center wait area is amazing and comfortable. It is like a well oiled machine. The process from appointments online to dropping off car, w More

by cmoise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Parra
Dec 06, 2024 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 04, 2024

Courteous, careful with diagnosis, fast service , excellent customer service, great communication with client and willing to advice you More

by Cristy.clifton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
Dec 06, 2024 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 04, 2024

My service rep Nathan was a pleasure to work with ! ( hint ask for Nathan guys ! He’s a real stand up guy) More

by BB1295
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Dec 05, 2024 -

Sterling McCall Lexus responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

December 03, 2024

What a great experience. My husband dislikes going to Dealerships because of the ‘overbearing salesman’ mentality. We experienced none of this, and were able to shop and co More

by Tamstar67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Banigo
Dec 05, 2024 -

Sterling McCall Lexus responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 02, 2024

Service department remained excellent. My service advisor, Marlon Romero is the main reason I continue to go there for maintenance service who tries to give a personal service as possible More

by Adp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Dec 13, 2024 -

Sterling McCall Lexus responded

Thank you for your 5-star review!

December 01, 2024

I can always get in and out pretty quick. I like being able to make an appointment online More

by brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Basset
Dec 02, 2024 -

Sterling McCall Lexus responded

Hello Brenda, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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