Sterling McCall Lexus

Replaced the defected battery for free as it is under 2 years old. Jesse Hartman, the service advisor is very knowledgeable and helpful. years old. Jesse Hartman, the service advisor is very knowledgeable and helpful. More

I liked that my service advisor wore a tie. He looked very professional and was easy to distinguish from the others. He looked very professional and was easy to distinguish from the others. More

Thorough examination of the vehicle. I can now drive with even more confidence.Thank you Sterling McCall I can now drive with even more confidence.Thank you Sterling McCall More

Service was fast and Jeff was very informative with maintenance, he was on point was estimated time. maintenance, he was on point was estimated time. More

It is for the dealership to contact the customer and upsell services. But if the customer contacts the dealership it is impossible to speak with a human. upsell services. But if the customer contacts the dealership it is impossible to speak with a human. More

Phoned the night before inquiring if they had a specific model and color we wanted. One was arriving next morning. Went in, made an outstanding deal for my 14-yr old trade-in, drove out with my new car!! Ou model and color we wanted. One was arriving next morning. Went in, made an outstanding deal for my 14-yr old trade-in, drove out with my new car!! Outstanding salesman,and customer service!! We were quite pleased and impressed! More

Always excellent customer care and service. The employees are very personable and eager to help. The employees are very personable and eager to help. More

Great service Understand your needs and services vehicle as per the needs. Sales staff are supportive and understand the issues. Loaner vehicle is a great option provided. as per the needs. Sales staff are supportive and understand the issues. Loaner vehicle is a great option provided. More

Everyone is professional and treat customers well with plenty of snacks and drinks. Clean, welcoming plenty of snacks and drinks. Clean, welcoming More

At first, I waited 20 minutes in service and watched the service reps walk by without helping. Finally, someone asked me if I needed help and U said I wanted to leave, so the service manager took care of me service reps walk by without helping. Finally, someone asked me if I needed help and U said I wanted to leave, so the service manager took care of me, and expedited taking care of my problem. She agreed that the service reps behavior was not acceptable and planned to work on improving behavior. The outcome turned out fine for me, but I was quite disappointed in being ignored, especially seeing customers that came in after me getting seen by service reps. Hopefully, this will be rectified in the future for other customers. More