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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,804 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,804 reviews

May 02, 2025

Great service! Amazing staff. My experience is always pleasant and quick yet thorough. Would highly recommend More

by courtney.butts3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
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May 04, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

May 02, 2025

Outstanding service: prompt, complete, friendly. Immediately accepted unscheduled road-hazard damaged tire replacement. Thank you! More

by Bradford Stephen Kyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly and Derek
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May 04, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 02, 2025

If there us one dealer I could go in complete trust it is absolutely McCall Lexus. Matt is a great person to deal with and he definitely makes every step five star, thanks so much More

by Seraslan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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May 04, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 02, 2025

I wasn't interested in Lexus because of the way I had been treated years ago at another dealership I will say Mose at Sterling McCall changed my attitude in 2 minutes More

by Nemoncrief
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mylinh Tran-Salazar
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May 04, 2025 -

Sterling McCall Lexus responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

April 30, 2025

Excellent job good service always I will recommended to my family because they have other cars Lexus More

by jjetara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David , Ray Villarreal, Mylinh Tran-Salazar
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May 02, 2025 -

Sterling McCall Lexus responded

Hi Jjetara, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

April 30, 2025

Mr. Matt Torres my service provider is absolutely the best. I will only bring my car in for service when he is working. An angel here on earth. More

by NitaWms
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Torres
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May 02, 2025 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! Until the next time we meet, take care!

April 30, 2025

Matt Torres is a first class service advisor. The service department is well managed by Larry Miller. More

by scchildress
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Miller
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May 02, 2025 -

Sterling McCall Lexus responded

Hello, we're happy you found Matt to be so supportive during your experience here at Sterling McCall Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

April 30, 2025

Very high prices - and not always transparent. Tires and alignment costs at the dealership was at least 24%higher then market. . More

by Bridgeany1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Gutierrez
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May 01, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to read that you believe our prices are not competitive and transparent. We continually shop our competitors, and are confident that our pricing is very competitive to the marketplace. We also provide price quotes before work is performed so that our pricing is completely transparent. I would like to find out more information to determine how we can provide better service in the future, but I am unable to locate your customer records with the information provided in the review. Please contact me at 713-995-2414 and I will be happy to review our price quote and will do my best to earn your business. Holly Kaminga Service Director hkaminga@smlexus.com

May 02, 2025 -

Bridgeany1 responded

My name is Siraj Jiwani- I came in for alignment for my 2024 Lexus RX350H - the price quoted to me was $169. . Subsequently, a shop charge of $27 was added. When I questioned why it was not informed to me before, my request was dismissed as the advertised price had a fine print that excluded shop supplies. When asked to provide details what supplies, if any, was used, the response was that some rags etc were used and, by policy, a flat fee of $27 was charged, when I further questioned why this policy was not explained and informed to me as I would have had an opportunity to get the work done outside of Lexus - There was some mumbling that seemed like the Service Manager was agreeing to this lack of transparency that he would address with his staff - the price at Midas and Good Year is nearly 40% cheaper than what was charged to me.

April 29, 2025

I brought my car in for service and was helped by Esner. He was super helpful, went above and beyond to help. I was really impressed with his flexibility, communication and desire to go above and beyond. Gr More

by Gdavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esner
Report | Print
May 01, 2025 -

Sterling McCall Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

April 29, 2025

Been going to SW FWY location in Houston, Tx since moving to Houston in 2023. I’ve always had great service and customer service experience. Recently moved further away but still loyal to this location. More

by quenteriajohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Bassett
Report | Print
May 01, 2025 -

Sterling McCall Lexus responded

Hi, thank you so much for your positive comments about Sterling McCall Lexus! We hope you have a great day!

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