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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,876 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,876 reviews

November 01, 2024

The Lexus Rep Nathan was excellent in his professionalism and courtesy. He made every effort to keep us updated on the vehicle and service. His customer service enhanced my view of this dealer and rate it a More

by Lloyd Mendonsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan McCarty
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Nov 02, 2024 -

Sterling McCall Lexus responded

Hello Lloyd, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We are always more than happy to assist you if anything else comes up. Take care!

November 01, 2024

Quick services with excellent customer service. Facility is always clean and accommodating. I love the free snacks and water as well. More

by RachelB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Nov 04, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 31, 2024

Dealership is clean, comfortable and friendly. Listens. Assist you transferring belongings to car. Good. Transportation. More

by jmsmith121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked with about three people.
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Nov 02, 2024 -

Sterling McCall Lexus responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

October 31, 2024

Nathan McCarty was a great Advisor! His communication was awesome. I hope he stay with Lexus a long time. More

by Val Curtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
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Oct 31, 2024 -

Val Curtis responded

Nathan McCarty!!! Great guy you picked to represent your dealership. Awesome communication. All around great person.

October 31, 2024

Always pleased with my service! ! Matt Torres is always very professional!! He’s very informative and knowledgeable!! More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Torres
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Nov 02, 2024 -

Sterling McCall Lexus responded

Hello Dee, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We are always more than happy to assist you if anything else comes up. Take care!

October 31, 2024

Always so pleasant to come here, from the nice helpful advisors to the quick in and out. Can't wait for next service. Love the snacks! More

by Carmellita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Blaye
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Nov 02, 2024 -

Sterling McCall Lexus responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

October 31, 2024

Professional, courteous and a good overall experience. First class loaner car and customer service facility. Pricing was fair market value. More

by D_sonic1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick
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Nov 02, 2024 -

Sterling McCall Lexus responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Nov 02, 2024 -

D_sonic1 responded

All of the staff were courteous and helpful, but I want to further recognize the efforts of Derrick who was assigned to my service.

October 30, 2024

The assistant was very helpful, however the dealership took 3 hrs to do a simple oile change,, usually it is 1.5 maximum but this time was absolutely too long. They need more technicians to address more e More

by RG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley
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Nov 06, 2024 -

Sterling McCall Lexus responded

RG, Thank you for your feedback. While I’m pleased to hear you received good service, I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. Joey Dupuis General Manager jdupuis@smlexus.com

October 30, 2024

Professional, friendly and courteous services, the wait was reasonable, nice and relaxing waiting area with snacks and refreshments! More

by Ctang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Steven Silva.
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Nov 01, 2024 -

Sterling McCall Lexus responded

Hello, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

October 30, 2024

Honest, no pressure, and attentive to my needs. I felt like a valued customer. I will return for my automotive needs. More

by jobyeno
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
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Nov 02, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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