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Sterling McCall Lexus

Houston, TX

4.8
1,756 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,756 reviews

August 28, 2024

I walk in without appointment and the service consultant Mr. Grant Walker treated me professionally. I waited at the lobby where I was served breakfast which is unique to Sterling McCall Lexus. More

by johnebere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Grant walker(, Shelece Campbell
Aug 31, 2024 -

Sterling McCall Lexus responded

Hi Johnebere, we are very happy to have provided you with such a positive experience with Grant Walker! Please don't hesitate to reach out if there's anything additional we can do for you.

August 28, 2024

Excellent and timely service. 10,000 mile routine service. Car was found to be in excellent condition and was returned clean inside and out. More

by Gjbagby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie
Aug 31, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 28, 2024

I have never had a more pleasant experience with any vehicle dealings or dealership experiences. David Caplin and Cedric made this experience very special for me and were incredibly helpful. David was a More

by lauren
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Capin & Cedric
Aug 31, 2024 -

Sterling McCall Lexus responded

Hi Lauren, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!

August 27, 2024

I have been a Lexus owner for 25 years the services is great I am proud to drive a Lexus More

by gwendolynlowe51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Aug 31, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2024

Outstanding dealership! Execellent service, professional, nice, and polite. Rating A+++++. Outstanding, awsome. Excellent. Excellent, excellent, excellent! More

by LV review
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Medina
Aug 27, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2024

I received excellent communication and service with my new car purchase, including extensive help setting up the phone and navigation system. More

by aw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tufan Deniz
Aug 31, 2024 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 27, 2024

Got me in and out. Omelettes were yummy. Sofa chairs comfy. A++ rating on a Saturday morning More

by weights.gossips.0a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Aug 31, 2024 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 27, 2024

We had a great experience with Sterling McCall Lexus in Houston, Texas. Both sale and service departments are outstanding. Sale Manager, Danh Nguyen, helped us to select and purchase our Lexus RX350 within More

by LV review
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danh Nguyen
Aug 27, 2024 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2024

Great service every time. Sales and service are always so helpful. Especially Chris from sales and David from service. More

by alotia08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Aug 31, 2024 -

Sterling McCall Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We are always more than happy to assist you if anything else comes up. Take care!

August 27, 2024

Cost a lot more than expected and pickup experience frustrating! In spite of having a loaner spent 90 minutes waiting. At pickup no one could find my car keys. Waited another 40 minutes after payi More

by vij
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew parra
Aug 31, 2024 -

Sterling McCall Lexus responded

vij, Thank you for sharing your comments. I apologize for the delay when picking up your vehicle. I will share your comments with our team so that we can improve future service. Larry Miller Service Director lmiller@smlexus.com

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