Sterling McCall Lexus

My salesman was efficient and communicated well with me throughout. On the day of purchase, he seemed to be juggling many customers and we did not have his undivided attention. I was still happy with my Le throughout. On the day of purchase, he seemed to be juggling many customers and we did not have his undivided attention. I was still happy with my Lexus experience though. Until the warranty department. John does not seem to have much faith in the Lexus product and I wanted to think about purchasing an extra warranty. I asked him 3 times if I could think about it and he said no, that I HAD to decide today. (I do not believe he was honest about that.) But he did say I could cancel within 30 days. So I made an extra purchase and I have changed my mind. It has been a difficult process applying to get my money back for that warranty. It looks like they finally got my application to cancel and now I’ll be waiting for about a month. This has left me with a negative feeling about this dealership. I do love my new vehicle though. More

Always happy and satisfied at this dealership. timely, and appropriately addressed the needs. will always go back timely, and appropriately addressed the needs. will always go back More

sales person excellent Jerry Chen . Know his job very satisfied . Beware of finance guy Corday Clark very rude dont know how to handle clients too rude . Know his job very satisfied . Beware of finance guy Corday Clark very rude dont know how to handle clients too rude . More

Gilbert was very helpful and answered every question. He did a great job of communicating with me through out the process and was very enjoyable to work with He did a great job of communicating with me through out the process and was very enjoyable to work with More

My salesman was great imad khan. Made it fast and simple. Finance person was good too Made it fast and simple. Finance person was good too More

Jose Gutierrez was great and super friendly! Everything was done in a timely manner! Thank you for your positive and friendly customer service! We need more people like him! Everything was done in a timely manner! Thank you for your positive and friendly customer service! We need more people like him! More

Timely n concern about my vehicle safety. Put customer 1st. Willing to assist with anything. Put customer 1st. Willing to assist with anything. More

Justin Page did an excellent job in keeping me up to date with services performed. date with services performed. More

First time Lexus buyer and I have to say they offer great customer service. Thank you for making the process so easy! customer service. Thank you for making the process so easy! More

Came in for a 30k maintenance service and check on a missaligned passenger side mirror. My wife usually takes the mirrors in to park (our parking garage is tight and I have a large truck). I took the ca missaligned passenger side mirror. My wife usually takes the mirrors in to park (our parking garage is tight and I have a large truck). I took the car in the morning and extended the mirrors out. The angle on the passenger side was off, but it was adjustable by moving the mirror in. I got to the dealership and Jeff Garcia received the car. He was very helpful and polite. He told me it might take a while because they would have to re-align the camera. When I came back to pick up the car, the mirror was all the way out. I retracted the mirrors and took them out again, but this time the passenger mirror went all the way out. I turned around and told them that the mirror had been damaged while on service. Aaron Lux took the car, again he was very polite and said they were going to tale care of the problem. I waited in the lobby and he came back with the service manager. He said that they had a video of the mirror already doing that, but the video is in a different location. The service manager implied that I was lying about the state of the car when delivered to the dealer. I would NOT have any problem paying for a new mirror as I know that there was an issue caused by us before the dealer, but it is quite uncomfortable to have a representative of an establishment implying that you are trying to scam them. The mirror now has to be replaced as it is inoperable, but I couldn’t do it at the same place as the implications of the service manager are of a moral nature to me. The service, attention, and presentation of the dealer were remarkable up to the exchange with the service manager. The defensive and repetitive implications of the service manager suggest that this situation happens often. I can believe that NOT at all times are the clients lying. More