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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,805 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,805 reviews

April 29, 2025

Been going to SW FWY location in Houston, Tx since moving to Houston in 2023. I’ve always had great service and customer service experience. Recently moved further away but still loyal to this location. More

by quenteriajohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Bassett
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May 01, 2025 -

Sterling McCall Lexus responded

Hi, thank you so much for your positive comments about Sterling McCall Lexus! We hope you have a great day!

April 29, 2025

This visit was not as top notch as my previous ones. They did honor my 40k L/C maintenance warranty with no charge. I am still experiencing a slight pull to the right. Perhaps during my next visit, t More

by rbcisco
Recommend Dealer
Yes
Employees Worked With
Francisco
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May 02, 2025 -

Sterling McCall Lexus responded

Hi, we truly appreciate your honest feedback. Please reach out to us so we may identify ways to improve your experience. General Manager ppalenzuela@audigrapevine.com

April 29, 2025

Nice people fast and to the point. Excellent customer service. Will be back soon, thanks More

by Hopeestrada70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
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May 01, 2025 -

Sterling McCall Lexus responded

Hi, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

April 28, 2025

Waiting room very comfortable. Job finished very good. Washed car very clean. Adviser very helpful. More

by Phuong Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley, Ray Villarreal, Mylinh Tran-Salazar
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Apr 30, 2025 -

Sterling McCall Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We hope to see you soon!

April 28, 2025

Great service as always! I always can depend on Sterling McCall Lexus Service center! Thanks a million! More

by don’t have one
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Cortez
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Apr 29, 2025 -

Sterling McCall Lexus responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

April 28, 2025

Steven did a good job with thorough analysis with my car and communication with me . More

by sestosoiii
Recommend Dealer
Yes
Employees Worked With
Steven
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Apr 30, 2025 -

Sterling McCall Lexus responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 27, 2025

I received excellent professional service. This is an excellent establishment and I look forward to going back. More

by mommye
Recommend Dealer
Yes
Employees Worked With
Rock Brailsford
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Apr 28, 2025 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 27, 2025

They were friendly and professional. They returned my car cleaner than it was prior. I appreciate their services More

by UZOKWE63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Report | Print
Apr 28, 2025 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 26, 2025

We purchased Lexus GX 460 remote from Seattle. We found the interaction with This team to be phenomenal to say the least. Every step of the transaction was a breeze. they even sent us a picture of More

by Scott Owen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Too many to list. Every single person we worked with was amazing all the way up to the GM., Ray Villarreal, Mylinh Tran-Salazar
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Apr 28, 2025 -

Sterling McCall Lexus responded

Hi Scott, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 26, 2025

The service department is excellent. Steven Silva is amazing. In my opinion the best rep. More

by mssmothers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Silva
Report | Print
Apr 28, 2025 -

Sterling McCall Lexus responded

Hello, we're happy you found our staff to be supportive during your experience here at Sterling McCall Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

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