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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,747 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,747 reviews

April 08, 2025

Extremely professional staff, value customer and provide prompt services with timely and reliable service but too expensive More

by ashamachal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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Apr 10, 2025 -

Sterling McCall Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We are always more than happy to assist you if anything else comes up. Take care!

April 08, 2025

Professional, efficient, helpful service consultants and stuff. Very satisfied with their work. Thank you for your help! More

by ruthberlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
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Apr 11, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

April 08, 2025

Good asistants like Justin for my şexus. He is very friendly and informative. He has technically good knowlege. But ko coffee and tear or hot water in tea room. Resting or waiting ro More

by Ferudun.kilic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin is my favorıte. He is veriy informative and friendy. He has good technical knowlege. , Ray Villarreal, Mylinh Tran-Salazar
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Apr 11, 2025 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

April 07, 2025

Lack of communication. Didn’t spend time to explain the reason for charges (I am a new owner). Just simply said, “it’s service charge.” By the way, I never met people from More

by JL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
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Apr 11, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I apologize that our service advisor did not properly explain the work performed on your vehicle and charges related to that work. Please contact me at 713-995-2414 and I will be happy to review the work performed and answer any questions you may have. Holly Kaminga Service Director

April 07, 2025

This is absolutely the best Lexus card dealer in Houston and the e surrounding areas. Jose, my advisor always goes above and beyond. Everyone at the dealer is so respectful and professional. More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
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Apr 09, 2025 -

Sterling McCall Lexus responded

Hi Laura, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 07, 2025

Sterling McCall Lexus provided great service, friendly faces, knowledgeable team with great customer service. Highly recommend. More

by pat_and_danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esner Antunez
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Apr 10, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

April 06, 2025

Tufan provided an excellent 7 star experience from the moment I put down the deposit to driving out with my new GX. He’s the man! More

by HV
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tufan
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Apr 09, 2025 -

Sterling McCall Lexus responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 06, 2025

Sterling McCall Lexus been my dealership for 19 years. Great customer service and care very time. More

by bjgraze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevie Rodriguez
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Apr 09, 2025 -

Sterling McCall Lexus responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 05, 2025

Jose strives to make my experience as positive as possible. He keeps me informed of my vehicle’s status and makes me feel welcome and valued each time I visit the service department. Jose has been More

by Bcox61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
Report | Print
Apr 08, 2025 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 05, 2025

Always curtious and friendly work done as promised on my Lexus very happy Thanks Marlon r Romero More

by davep6746
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Report | Print
Apr 08, 2025 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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