
Sterling McCall Lexus
Houston, TX
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Taking off a star for two reasons: 1) inspection revealed there were additional recommendations for services. I never received any indication of how long the extra service would take to complete. revealed there were additional recommendations for services. I never received any indication of how long the extra service would take to complete. No communication other than a text. Wasn’t offered a loaner (because none were available apparently), so I sat around for 6 hours waiting. A little communication please; 2) The car was not washed prior to returning to me. In the past I have at least been asked if I wanted to wait another X minutes for the wash or not. More
Fantastic experience from start to finish. Emailed our salesman Imad for details on Friday evening and was provided a clear, concise quote for the vehicle outlining the finalized purchase pric Emailed our salesman Imad for details on Friday evening and was provided a clear, concise quote for the vehicle outlining the finalized purchase price (No fluff). Arrived from Dallas at 10am Saturday morning and was on the way home by 11am. Both Imad and Josh in finance were a pleasure to work with. Arrived from Dallas at 10am and was on the way home by 11am. Above average availability and pricing…cannot recommend them enough. More
Sterling McCall Lexus has the most helpful service advisors and my service advisor, Matt Torres, is by far one of the best. You can tell alot about a dealership from their employees and Sterling McCa advisors and my service advisor, Matt Torres, is by far one of the best. You can tell alot about a dealership from their employees and Sterling McCall goes above and beyond to provide excellent customer service. More