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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,885 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,885 reviews

September 24, 2024

Aaron did a great job. He is very efficient and helpful. We are glad to have Aaron helped us during the visit. More

by Liming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Lux
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Sep 28, 2024 -

Sterling McCall Lexus responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 24, 2024

Too long of a wait. I cannot believe the entire place to use I microwave to heat up my food. I will pay more to receive faster service. More

by labaker38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Villarreal
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Sep 28, 2024 -

Sterling McCall Lexus responded

labaker38, Thank you for taking the time to leave us a review! We are sorry to hear that we did not meet all of your expectations. We value your feedback and appreciate any suggestions you may have to help us improve our service. We hope to have the opportunity to serve you again soon! Joe Dupuis General Manger jdupuis@smlexus.com

September 23, 2024

Service provider was very helpful and tried her best to get the work done soon More

by zakimoin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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Sep 28, 2024 -

Sterling McCall Lexus responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

September 22, 2024

Great service from this dealership thanks so much, I had necessary repairs done to my vehicle More

by My Lexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin , Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Sep 28, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 21, 2024

Efficient and agile customer service and attention. After-sales service focused on the comfort and needs of its customers. I am glad I chose Lexus. More

by jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Medina
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Sep 28, 2024 -

Sterling McCall Lexus responded

Hi Jose, we are so happy to read such a great review about Sterling McCall Lexus! We hope you have a great day!

September 21, 2024

Great customer service and top notch mechanics. I highly recommend Sterling McCall Lexus. The check-in and checkout process is very simple. More

by Craig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Bassett
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Sep 28, 2024 -

Sterling McCall Lexus responded

Hi Craig, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Sterling McCall Lexus

September 21, 2024

I really liked the fact that the service counters were right at when you pull in. The people are also friendly. More

by Zaheer.a.mohd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal
Report | Print
Sep 28, 2024 -

Sterling McCall Lexus responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

September 20, 2024

Attention to customer is great. Kevin Bauer, our advisor is superb!!! I highly recommend Sterling Mcall Lexus. Have been trading with dealership for 25 years. More

by Theo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bauer
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Sep 28, 2024 -

Sterling McCall Lexus responded

Hello Theo, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 19, 2024

I took my car at 9 am and got it until 5 pm it was to much time for them to do it I called the dealer to get update or time when it was going to be ready never got a hold of nobody I saw a text at More

by veronica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Sep 28, 2024 -

Sterling McCall Lexus responded

Veronica, Thank you for sharing your comments. I apologize that we did not do a better job of communicating vehicle status during your latest service visit. I will share your feedback with our service team so that we can improve on future service. Please contact me at 713-995-2621 if I can help with anything else. Larry Miller Service Director

September 18, 2024

Very friendly, accommodating, non intimidating or pushy staff. Very helpful. Very streamlined and one of the quicker transactions after purchasing several vehicles over time. Made for a fairly pleasant exp More

by chart86
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Van Lim - Sales. 5 stars.
Report | Print
Sep 21, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

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