Sterling McCall Lexus

Taking off a star for two reasons: 1) inspection revealed there were additional recommendations for services. I never received any indication of how long the extra service would take to complete. revealed there were additional recommendations for services. I never received any indication of how long the extra service would take to complete. No communication other than a text. Wasn’t offered a loaner (because none were available apparently), so I sat around for 6 hours waiting. A little communication please; 2) The car was not washed prior to returning to me. In the past I have at least been asked if I wanted to wait another X minutes for the wash or not. More

friendly, efficient, and detailed. Comfortable waiting area. It was an pleasant experience for taking care of my car. Comfortable waiting area. It was an pleasant experience for taking care of my car. More

Did not meet their normal exceptional service expectations. Very disappointed in my experience I had today! expectations. Very disappointed in my experience I had today! More

Jeff always makes sure my car is in top shape and condition. And it’s always washed. condition. And it’s always washed. More

Great Service! Exceptional Attention to details! I will definitely take my Lexus again back there for service! Exceptional Attention to details! I will definitely take my Lexus again back there for service! More

Your agent Jerry was a friendly person and he told us everything we need and help to much we are very satisfied about jery but the person sold warranty the first day I told I should get a consultation af everything we need and help to much we are very satisfied about jery but the person sold warranty the first day I told I should get a consultation after that I can buy warranty he told do not worry you can sign document tonight and when you come Monday for delivery your down payment check we can confirm but when we come and I told I do not want any warranty he told no you signed and we sent document and we can not change anything, I have two warranty and I do not want any of them because I had confident that person and signed documents It is not good you put a person And sell warranty with force More

I am writing to file a complaint against Sterling McCall Lexus regarding their lack of communication and service updates for my Lexus ES 300h. I brought my car in for a new vehicle service and recall servic Lexus regarding their lack of communication and service updates for my Lexus ES 300h. I brought my car in for a new vehicle service and recall services. Despite picking up my vehicle on the same day, I did not receive any update or information about the services performed on my car. I have made multiple attempts to contact the Sterling McCall Lexus service center for updates and clarification, but I have not received any response. To escalate the matter, I opened a service ticket with Lexus USA. As a long-time Lexus customer, I have always valued the high standards of service and customer care associated with the brand. Unfortunately, this recent experience has been profoundly disappointing. There was no one available to answer my questions or provide updates regarding the status of my vehicle. Despite my repeated follow-up attempts, I was unable to get any answers from either the service advisor or the service manager. This lack of communication and responsiveness is extremely frustrating and unacceptable. Given Lexus' well-known commitment to providing an exceptional customer experience, I expected a much higher level of service. The lack of attention and communication from Sterling McCall Lexus has left me feeling neglected and dissatisfied. I hope this feedback is taken seriously, and necessary improvements are made to ensure other customers do not have to endure a similar experience. I look forward to a prompt response and resolution to this matter. More

Kevin Bayer has been my service advisor for several years period he always does an excellent job helping me with appointments and understanding issues with my vehicle. Plus, he's a nice guy to work with. period he always does an excellent job helping me with appointments and understanding issues with my vehicle. Plus, he's a nice guy to work with. More

First time having my car serviced at this location. Great experience! Ashley is 5 stars awesome! Great experience! Ashley is 5 stars awesome! More

Excellence service. Thank you for the breakfast omelet. I will come again for the next service Thank you for the breakfast omelet. I will come again for the next service More