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Sterling McCall Lexus

Houston, TX

4.8
1,882 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,882 reviews

September 17, 2024

My adviser was great and responsible. He informed me of all the services my car needed. More

by Reza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hartman
Sep 20, 2024 -

Sterling McCall Lexus responded

Reza, thank you so much for the positive review! Thank you, and have a fantastic day!

September 17, 2024

All the service prices are extremely high. They do good service but no one can afford such exaggerated pricing. More

by nasreen.nikbakht
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Grant was kind
Sep 21, 2024 -

Sterling McCall Lexus responded

nasreen.nikbakht, Thank you for your feedback. While I'm pleased to hear you received good service, I'm sorry to hear about your concerns regarding the cost. We strive to provide fair pricing and quality work. If you would like to discuss your experience further, please feel free to contact me at your earliest convenience so we can address your concerns. Thank you, Joey Dupuis General Manager jdupuis@smlexus.com

September 17, 2024

Such a class act individual and company overall. Helpful and willing to go extra miles to help with your buying experience. No heat in agendas. Or extra payments. True family oriented and professi More

by Mashakashauri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Sep 20, 2024 -

Sterling McCall Lexus responded

Hi, we appreciate your positive review of your experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

September 16, 2024

They will get a full review as soon as I get my car back. So far so good! More

by Marie1818
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Zapata
Sep 20, 2024 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 14, 2024

I was assisted in a timely manner with informative diagnosis of my car. Grant was amazing with reassuring me the estimated time and the concerns he had about the car. More

by Kn.ttran108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Walker
Sep 20, 2024 -

Sterling McCall Lexus responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

September 14, 2024

My first time using the Service Dept at Sterling McCall and I will be back. Promptly greeted, welcoming staff, cleanliness of the waiting area and restroom, in and out min less than 2 hours for my regularl More

by wilsonjonne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Walker
Sep 20, 2024 -

Sterling McCall Lexus responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

September 14, 2024

Very pleasant experience, people are happy to help. Great culture there. One thing I noticed that they didn’t replace my missing Nitrogen tire stem cap. In the past service experiences I was surpris More

by TCF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree
Sep 20, 2024 -

Sterling McCall Lexus responded

Hi, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!

September 13, 2024

Aaron was a great friendly and positive representative. They provided great service, with free snacks and answered all my questions. More

by Butterfly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Sep 14, 2024 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 13, 2024

good dealership that’s quick to help out and is able to meet my needs More

by jabari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Sep 15, 2024 -

Sterling McCall Lexus responded

Hello Jabari, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

September 13, 2024

This place has great and reliable service. In addition, they have great advisors, service environment, all of these make owning Lexus a great experience More

by tguan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Sep 14, 2024 -

Sterling McCall Lexus responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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