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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,758 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,758 reviews

July 22, 2024

Precisely as expected. Jeff was great at setting and meeting expectations. Car drives like a dream More

by hits
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
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Jul 26, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy Jeff could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 22, 2024

Fast, excellent service. Great communication. Nice and comfortable service lounge with wifi and unlimited refreshments. More

by Mario
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Udall
Report | Print
Jul 26, 2024 -

Sterling McCall Lexus responded

Hi Mario, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 22, 2024

I’ve been a customer for almost 14 yrs. Wonderful experience - always. My service rep Marlon Romero is the best. My sales rep, David Capin is fantastic. The people at the front desk are t More

by Harlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No name
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Jul 26, 2024 -

Sterling McCall Lexus responded

Hi Harlee, we're happy you found Marlon to be so supportive during your experience here at Sterling McCall Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 22, 2024

Have your check book ready and all your credit cards. Friendly but very expensive. Ouch! More

by baugh7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Jul 25, 2024 -

Sterling McCall Lexus responded

baugh7, Thank you for sharing your comments. I am sorry to read that you were unhappy with your recent service visit. We conduct ongoing price comparisons with other repair facilities in our market to ensure that our prices are competitive. Please contact me at 713-995-2621 and I will be happy to review the service charges from your visit. Larry Miller Service Director lmiller@smlexus.com

July 21, 2024

Beyond my words excellent service. They know what to do to make your car ride well. Very satisfied also Marlon is a very accommodating person very knowledgeable and responsible when it More

by Martha L Salazar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero, Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Report | Print
Jul 22, 2024 -

Sterling McCall Lexus responded

Hi Martha, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 21, 2024

Very professional and helpful service experience. Keep it up your excellent work to help your customers More

by bhaveshbhatt999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
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Jul 22, 2024 -

Sterling McCall Lexus responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 20, 2024

Mathew Parra was very courteous and attentive. Everyone is very pleasant and courteous. Love the ambienc! More

by Elizabeth Salazar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Parra
Report | Print
Jul 21, 2024 -

Sterling McCall Lexus responded

Hi Elizabeth, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! Thank you, and have a fantastic day!

July 20, 2024

Sterling McCall Lexus provides excellent customer service. The service Advisors are personable, attentative and knowledgeable. More

by Ida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
Report | Print
Jul 22, 2024 -

Sterling McCall Lexus responded

Hi, thank you so much for your positive comments about Sterling McCall Lexus! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 19, 2024

Excellent Service was experienced during my visit. Totally recommend anyone to come to this dealership More

by Joaquinmsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Report | Print
Jul 19, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 19, 2024

As soon as you Drive in, there is someone to meet and Greet You. They ask why you. Brought the car in and they take it All down and take your keys and they tell you who your Contact Person is…I have goi More

by rocky.marcenelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul and Larry Miller
Report | Print
Jul 20, 2024 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! We are always more than happy to assist you if anything else comes up. Take care!

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