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Sterling McCall Lexus

Houston, TX

4.8
1,876 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,876 reviews

August 28, 2024

The service asvisor was not so friendly or helpful. I was trying to explain what I expect, bit he pretty much ignored me. Very poor conversation. More

by Jay
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
kevin Bayer
Aug 29, 2024 -

Sterling McCall Lexus responded

Jay, Thank you for sharing your comments. I am sorry to read that you are unhappy with your recent service at our dealership. I will share your comments with our team so that we can improve future service. Please contact me at 713-995-2610 and I will do my best to resolve any issues. Larry Miller Service Director lmiller@smlexus.com

August 28, 2024

At this dealer the people are very helpful and do a great job servicing my car. I also like the cleanliness of the shop More

by Donna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Garner
Aug 29, 2024 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

August 28, 2024

friendly service rep and staff. All of my questions and needed to know information was given to me and the time of serving my car was a 10 out of 10 score. More

by wotnet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie
Aug 31, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2024

We had a great experience with Sterling McCall Lexus in Houston, Texas. Both sale and service departments are outstanding. Sale Manager, Danh Nguyen, helped us to select and purchase our Lexus RX350 within More

by LV review
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danh Nguyen
Aug 27, 2024 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2024

I have been a Lexus owner for 25 years the services is great I am proud to drive a Lexus More

by gwendolynlowe51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Aug 31, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2024

Cost a lot more than expected and pickup experience frustrating! In spite of having a loaner spent 90 minutes waiting. At pickup no one could find my car keys. Waited another 40 minutes after payi More

by vij
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew parra
Aug 31, 2024 -

Sterling McCall Lexus responded

vij, Thank you for sharing your comments. I apologize for the delay when picking up your vehicle. I will share your comments with our team so that we can improve future service. Larry Miller Service Director lmiller@smlexus.com

August 27, 2024

Got me in and out. Omelettes were yummy. Sofa chairs comfy. A++ rating on a Saturday morning More

by weights.gossips.0a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Aug 31, 2024 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 27, 2024

Outstanding dealership! Execellent service, professional, nice, and polite. Rating A+++++. Outstanding, awsome. Excellent. Excellent, excellent, excellent! More

by LV review
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Medina
Aug 27, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2024

I received excellent communication and service with my new car purchase, including extensive help setting up the phone and navigation system. More

by aw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tufan Deniz
Aug 31, 2024 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 27, 2024

Easy to make appointment, advisor Jesse was knowledgeable and very pleasant. Drop off and pickup car was a breeze. Jess Hart was my advisor and his service exceeded my expectation. He returned my text messag More

by AOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hartman
Aug 31, 2024 -

Sterling McCall Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We are always more than happy to assist you if anything else comes up. Take care!

Sep 03, 2024 -

AOK responded

Staff was very attentive, knowledgeable and communicate well with me in every steps of the service.

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