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Sterling McCall Lexus

Houston, TX

4.8
1,866 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,866 reviews

August 19, 2024

Went in for an oil change. Came out with a new Lexus. Best part, answered all questions, made as many accommodations as possible. Excellent customer service all around. Relaxin More

by brad.adrian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mose
Aug 23, 2024 -

Sterling McCall Lexus responded

Hi, thank you for taking the time to leave a review for us at Sterling McCall Lexus. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 19, 2024

The service provided by Sterling Sterling McCall Lexus and Randy Lemp was efficient, timely, and excellent! More

by Bevrock65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Lemp
Aug 23, 2024 -

Sterling McCall Lexus responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

August 19, 2024

I enjoy the professional, courteous and on-time service and the abikity to schedule everything on line. More

by Grichards6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Parra
Aug 20, 2024 -

Sterling McCall Lexus responded

Hi, thank you for taking the time to leave a review for us at Sterling McCall Lexus. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 18, 2024

My salesman was efficient and communicated well with me throughout. On the day of purchase, he seemed to be juggling many customers and we did not have his undivided attention. I was still happy with my Le More

by Anne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andy Liu
Aug 20, 2024 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to read that your purchase experience was less than five stars. I will share your feedback with our team so that we can improve future guests' experiences. Please contact me at 713-995-2410 and I will do my best to expedite your refund. Mylinh Tran-Salazar General Sales Manager

August 17, 2024

sales person excellent Jerry Chen . Know his job very satisfied . Beware of finance guy Corday Clark very rude dont know how to handle clients too rude . More

by Alex
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry chen
Aug 23, 2024 -

Sterling McCall Lexus responded

Alex, Thank you for sharing your comments. I am sorry to read that your purchase experience was less than five stars. I will share your feedback with our team so that we can improve future guest's experience. Please, contact me at 713-995-2410 and I will do my best to resolve any issue. Mylinh Tran-Salazar General Sales Manager mtransalazar@SMLexus.com

August 17, 2024

Gilbert was very helpful and answered every question. He did a great job of communicating with me through out the process and was very enjoyable to work with More

by Harriet.Leavell
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gilberto Gaitan
Aug 19, 2024 -

Sterling McCall Lexus responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 17, 2024

My salesman was great imad khan. Made it fast and simple. Finance person was good too More

by Katherin507
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Imad khan
Aug 19, 2024 -

Sterling McCall Lexus responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 17, 2024

Always happy and satisfied at this dealership. timely, and appropriately addressed the needs. will always go back More

by tangent.kilns.0a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer today
Aug 19, 2024 -

Sterling McCall Lexus responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

August 16, 2024

Justin Page did an excellent job in keeping me up to date with services performed. More

by pschokshi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Page
Aug 18, 2024 -

Sterling McCall Lexus responded

Hi, we're happy you found our staff Justin to be so supportive during your experience here at Sterling McCall Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

August 16, 2024

Timely n concern about my vehicle safety. Put customer 1st. Willing to assist with anything. More

by Kp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
T silva
Aug 17, 2024 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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