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Sterling McCall Lexus

Houston, TX

4.8
1,973 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,973 reviews

June 24, 2025

Perfecto servicio tapido , Gustavo muy profesional, te revisan todos los puntos del v3hiculo , te envían un video 👉 More

by dhorn515
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gustavo
Jun 25, 2025 -

Sterling McCall Lexus responded

Hola, nos alegra que nuestro personal le haya brindado tanto apoyo durante su experiencia en Sterling McCall Lexus. ¡Gracias y que tenga un día fantástico!

June 23, 2025

Marlon R. Is truly one of the greatest advisors. We have been working together for at least 25 years. Marlon, I thank you for all that you do! Stephanie More

by Stephanie Moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Ramero
Jun 25, 2025 -

Sterling McCall Lexus responded

Hi Stephanie, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We hope you have a great day!

June 23, 2025

Marlon is very pleasant to work with and he's always smiling. Thank you Lexus 🥰 More

by Letresa
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Jun 25, 2025 -

Sterling McCall Lexus responded

Hello, we're happy you found our staff Marlon to be so supportive during your experience here at Sterling McCall Lexus. We are always more than happy to assist you if anything else comes up. Take care!

June 23, 2025

I purchased a new Lexus from this dealer. The regular maintaining service is excellent. Information on each step and progress is clearly provided. All my questions are promptly answered. More

by yulinxu2d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Castillo, Ray Villarreal, Mylinh Tran-Salazar
Jun 25, 2025 -

Sterling McCall Lexus responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

June 23, 2025

Excellent customer service; knowledgeable, friendly, and professional staff; timely response to inquiries; satisfied and great experience More

by mitchll
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noe Galvan
Jun 24, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 23, 2025

I like the excellent customer service I get from zsterling McCall. Specifically Jose Gutierrez. He is an absolute k Jewel. More

by Karin.jahn46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
Jun 24, 2025 -

Sterling McCall Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Thank you, and have a fantastic day!

June 21, 2025

Not happy with service takes too much time to change oil. I never refer friends More

by pravinshah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Jun 25, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to read that you were unhappy with the amount of time that it took to complete your service. I will pass along your feedback to our team so that we can work to improve future service.   Holly Kaminga Service Director hkaminga@smlexus.com

June 21, 2025

Sterling McFall is a good server, and I always feel comfortable when I come, They are friendly and professional, thank you for your service More

by hunghung.112000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Jun 23, 2025 -

Sterling McCall Lexus responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

June 21, 2025

Service is performed quickly and efficiently while the customer is kept informed during the process More

by Dennisb001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Jun 23, 2025 -

Sterling McCall Lexus responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 21, 2025

I can’t say enough great things about my recent experience at Sterling McCall Lexus, thanks in large part to one of your outstanding team members. Kinley R. was simply fantastic—kind, professional, More

by S. S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley Rushing
Jun 23, 2025 -

Sterling McCall Lexus responded

Hi, thanks for your praise and kind comments about Kinley. Please don't hesitate to reach out if there's anything additional we can do for you.

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