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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,879 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,879 reviews

August 02, 2024

Great dealership. Always professional. This is my 4th Lexus and they have always taken care of me. Lexus makes the best cars, very dependable. More

by cmrdarby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
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Aug 02, 2024 -

Sterling McCall Lexus responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

August 02, 2024

Jose explained everything that needed to be. Let me know it was under warranty. Put me in a Loner that day. More

by leona101us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Aug 04, 2024 -

Sterling McCall Lexus responded

Hi, we're happy you found Jose to be so supportive during your experience here at Sterling McCall Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 02, 2024

Chet really helped us, he rocks. His service and his welcoming attitude, besides his prompt response has been awesome throughout our search. More

by zahid.hussaini
Recommend Dealer
Yes
Employees Worked With
Chet Sourn
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Aug 04, 2024 -

Sterling McCall Lexus responded

Hi, we're happy you found Chet to be so supportive during your experience here at Sterling McCall Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

August 02, 2024

Randy is the best guy. He took care of my needs in best way possible. More

by Kashif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
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Aug 02, 2024 -

Sterling McCall Lexus responded

Hello Kashif, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We are always more than happy to assist you if anything else comes up. Take care!

August 02, 2024

Great customer service and very efficient moving through the car buying process Went through all the details of my new car with me More

by tconner201
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tuan hong
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Aug 04, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

August 02, 2024

Excellent responsiveness. Courteous and friendly. George Ross was my sales rep. Just a great guy and made the whole process so easy! Very impressed. More

by Dholt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Ross
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Aug 04, 2024 -

Sterling McCall Lexus responded

Hi, thank you so much for your positive comments about Sterling McCall Lexus! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 01, 2024

Customer service is good, and I like the complimentary car wash, comfort waiting lobby, and the discount. 5 stars. More

by leonluu36
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No idea
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Aug 02, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 31, 2024

Did not meet their normal exceptional service expectations. Very disappointed in my experience I had today! More

by deltaqueen11
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Francisco
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Aug 02, 2024 -

Sterling McCall Lexus responded

deltaqueen11, Thank you for sharing your comments. I am sorry to read that your recent service was not up to par. I am unable to find your name in the information provided in this review. Please, contact me at 713-995-2621, I will do my best to resolve the issue. Larry Miller Service Director lmiller@smlexus.com

July 31, 2024

Excellent customer service by Nathaniel M. And excellent service to my car, that is why i service here! More

by mimapipo1972@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel McCarty
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Jul 31, 2024 -

mimapipo1972@gmail.com responded

Excellent Customer Service by Nathaniel McCarty & Techs & Valet!

July 31, 2024

Sterling McCall Lexus has the most helpful service advisors and my service advisor, Matt Torres, is by far one of the best. You can tell alot about a dealership from their employees and Sterling McCa More

by Cilla350
Workmanship
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Report | Print
Aug 01, 2024 -

Sterling McCall Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

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