Back

Sterling McCall Lexus

Houston, TX

4.8
1,750 Reviews

10025 Southwest Freeway

Houston, TX

77074

Directions

By Type

Showing 1,750 reviews

May 06, 2024

Upon arrival I was seen almost immediately; no complaints there. My car was inspected and they placed me in a very nice rental( I swear they do that on purpose) teehee. I was texted and sent a video of the t More

by T White
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Garcia
May 08, 2024 -

Sterling McCall Lexus responded

It's wonderful to hear you had a fantastic experience at our dealership! Being seen promptly, receiving clear communication through texts and videos, and having knowledgeable staff like Josh are all key elements of a great service experience. Your emphasis on regular check-ups for your car is also important for its longevity and performance. Thank you for choosing us!

May 05, 2024

I was happy with the service and transparency. Also the service was performed in a timely manner More

by Art
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
May 08, 2024 -

Sterling McCall Lexus responded

We are glad to hear that you were happy with the service and transparency, as well as the timely manner in which it was performed. Customer satisfaction and efficiency are always top priorities for us.

May 05, 2024

I visited there for my 10,000 miles service, which was perfect as always from making an appointment to their post-service follow up. More

by yeon3120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
May 08, 2024 -

Sterling McCall Lexus responded

We're delighted to learn that your experience was perfect! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 04, 2024

Professional and timely service, advisor is polite, honest, and took extra time to explain. Highly recommended. More

by weixinlu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
May 07, 2024 -

Sterling McCall Lexus responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 03, 2024

I received Excellent Customer Service from start to finish! My Service Advisor was superb as well. I appreciate everything and again I received Excellent service! More

by dbennet77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
May 07, 2024 -

Sterling McCall Lexus responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 03, 2024

I couldn't be more happier with the services I received from Mr. Van Lim while shopping for my new vehicle. He professionally guided me through different options and made sure I was comfortable with my dec More

by Mliang
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Van Lim
May 05, 2024 -

Sterling McCall Lexus responded

That's fantastic to hear about your positive experience with Mr. Van! It's great when a salesperson can guide you through options and ensure you're comfortable with your decision. Thank you for recommending his services. Enjoy your new vehicle!

May 03, 2024

Efficient service team and pleasant atmosphere. Good communication on vehicle status. Jeffrey Peel is an asset to the dealership. More

by Ruthie Hebert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
May 07, 2024 -

Sterling McCall Lexus responded

We're delighted to learn about your positive experience and the great assistance provided by Jeffrey! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 03, 2024

Very good customer service! I wonder why they didn’t vacuum my car this time ? I will come back again. Thank you Mathew More

by apollo1hb@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew
May 09, 2024 -

Sterling McCall Lexus responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 03, 2024

Great service as usual and not much of waiting time. One of the specialists-Marcos was especially helpful, very knowledgeable and updated me super fast on each step! Thank you! 5 ⭐️ More

by Ekaterina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos Ruiz
May 07, 2024 -

Sterling McCall Lexus responded

We're delighted to learn about your positive experience and the helpful assistance provided by Marcos! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 03, 2024

Very good as usual. Nate is a good tech and is thorough thank you mucho More

by rene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel
May 07, 2024 -

Sterling McCall Lexus responded

We're delighted to learn about your positive experience and the great assistance provided by Nate! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

...
95
...