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Sterling McCall Lexus

Houston, TX

4.8
1,880 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,880 reviews

July 29, 2024

Your agent Jerry was a friendly person and he told us everything we need and help to much we are very satisfied about jery but the person sold warranty the first day I told I should get a consultation af More

by Hooman majidi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jerry
Jul 31, 2024 -

Sterling McCall Lexus responded

Hooman majidi, Thank you for sharing your comments. I am sorry to read that you are unhappy with some aspects of your purchase experience. Please contact me at 713-995-2410 and I will do my best to resolve the issue. Mylinh Tran-Salazar General Sales Manager mtransalazar@smlexus.com

July 29, 2024

Kevin Bayer has been my service advisor for several years period he always does an excellent job helping me with appointments and understanding issues with my vehicle. Plus, he's a nice guy to work with. More

by Sandysh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
Jul 29, 2024 -

Sterling McCall Lexus responded

Hi Sandysh, we're happy you found Kevin to be so supportive during your experience here at Sterling McCall Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 28, 2024

First time having my car serviced at this location. Great experience! Ashley is 5 stars awesome! More

by IAMMISTAJAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley, Service dept
Jul 29, 2024 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Ashley here at Sterling McCall Lexus! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 27, 2024

I’ve been taking my car back to Sterling McCall since I bought it I. 2015. Kevin in the service department is always responsive and helps me determine what is needed. More

by stephaniepaseur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
Jul 29, 2024 -

Sterling McCall Lexus responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 27, 2024

The service at Sterling McCall Lexus dealership in Houston was absolutely perfect. Amazing all around. More

by wncashman@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley, Abraham.
Jul 29, 2024 -

Sterling McCall Lexus responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 27, 2024

Excellence service. Thank you for the breakfast omelet. I will come again for the next service More

by Phm_stvn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danh Nguyen
Jul 29, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 26, 2024

always good service and friendly . I will refer all my friends come to visits for services More

by katiechen02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Jul 27, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

July 26, 2024

Ashley, the service representative did a great job of working through the issues I needed dealt with on my car and the work seems to have been done so that my car is driving better than it has in a long More

by thomasegiles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Jul 27, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy Ashley could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 26, 2024

My service experience was excellent. Made an appointment and was taken care of expeditiously. Steven was very professional and friendly. He kept me informed with text messages while wait More

by Joyceandtobi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Jul 26, 2024 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! We are always more than happy to assist you if anything else comes up. Take care!

July 26, 2024

Nathan McCarthy is an excellent service advisor; he is courteous and communicates well, keeps me informed every step of the way. Overall, I find the dealership has been average in their offerings to cus More

by sandra.porter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan McCarthy
Jul 27, 2024 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

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