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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,753 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,753 reviews

April 18, 2024

Jesse Hartman is the best! !! We’ve been getting our regular maintenance here since 2011 and they are always great. More

by crs.rceo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hartman
Report | Print
Apr 19, 2024 -

Sterling McCall Lexus responded

We're thrilled to hear about your positive experience and the best assistance provided by Jesse. Your satisfaction is our top priority, and we value your business. We look forward to assisting you again in the future!

April 18, 2024

The recent service provided was pleasant and informative. The service provider, Kevin Bayer, kept us up to date on the status and tended to our needs. Always a pleasure visiting Sterling McCall. More

by gcortezjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
Report | Print
Apr 19, 2024 -

Sterling McCall Lexus responded

It's great to hear that you had a pleasant and informative service experience at Sterling McCall Lexus and that Kevin kept you updated and tended to your needs. We're glad to know that you find visiting us to be a pleasure. We're here to ensure your satisfaction with our services!

April 17, 2024

This dealership is efficiently run, friendly and a great place to wait if needed. Clean and well appointed! More

by txbadger86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
Report | Print
Apr 19, 2024 -

Sterling McCall Lexus responded

We're delighted to hear about your efficient experience! Your satisfaction is our top priority, and we appreciate your business. We look forward to helping you again in the future.

April 17, 2024

Great customer service experience and pricing is good and you get what you pay for. More

by kevin_bullock_77584
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Torres
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Apr 19, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 17, 2024

Sterling McCall has again proven their customer concern mantra. Their service was over the top. On time. Courteous. And careung! More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
Report | Print
Apr 19, 2024 -

Sterling McCall Lexus responded

We're delighted to hear about your positive experience! Your satisfaction is our top priority, and we appreciate your business. We look forward to helping you again in the future.

April 17, 2024

1. Easy and quick scheduling. 2. Courteous, knowledgeable service rep (Kevin Bayer). 3. Thorough, dependable work. More

by Danflatten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
Report | Print
Apr 19, 2024 -

Sterling McCall Lexus responded

We're delighted to hear about your positive experience! Your satisfaction is our top priority, and we appreciate your business. We look forward to helping you again in the future.

April 16, 2024

I have always been a loyal customer of Sterling McCall Lexus. I have purchased five Lexus from them in the past, always with a positive experience. However my purchase on April 10 was less than mediocre. More

by Fburge1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Timmy Huynh, Mylinh Tran-Salazar
Report | Print
Apr 19, 2024 -

Sterling McCall Lexus responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 25, 2024 -

Sterling McCall Lexus responded

Thank you for sharing your comments and for speaking with me about the issue. I apologize for the lack of communication at the time of delivery. I hope I have resolved the issue to your satisfaction. Please let me know if I can assist with anything in the future. Mylinh Tran-Salazar General Sales Manager mtransalazar@SMLexus.com

April 16, 2024

Very clean and quiet Close to my house Service was very quickly than what they said. The Service guy very nice and professional. More

by Jmclean2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant
Report | Print
Apr 18, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a convenient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 16, 2024

No body called or texted me after my car job was done. When I reached there I was told service section is closed I told them I don’t have a car I need my car. One of the girls was nice enough she had to r More

by Mohammad iqbal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Francisco P.
Report | Print
Apr 18, 2024 -

Sterling McCall Lexus responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

Mohammad iqbal responded

I get my service regularly at Lexus. My e-mail: iqbalprincess@aol.com

Apr 26, 2024 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I apologize for the lack of communication during your recent service visit. I will share your comments with the service advisor and the rest of the service team so that we can improve future service. Larry Miller Service Director

April 15, 2024

Excellent service! ! Very friendly staff, environment is also great with coffee, snacks and drinks, highly recommend More

by Ann ye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor Josh
Report | Print
Apr 17, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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