Sterling McCall Toyota Fort Bend

The service department advisors were knowledgeable, courteous and seemed eager to assist in any way possible! courteous and seemed eager to assist in any way possible! More

True gave a great service. I like how he compared my car work and its needs I like how he compared my car work and its needs More

Excellent job ! Waiting time not too long I like the technician informed what happened to customer while the service processing Waiting time not too long I like the technician informed what happened to customer while the service processing More

My experience with the dealership was easy, fast and friendly. Mr. Roy Becerra was very informative and professional. friendly. Mr. Roy Becerra was very informative and professional. More

The dealership was very clean and had a large selection of vehicles, staff members were very friendly and a willingness to help. I had an excellent experience and will refer friends and family. of vehicles, staff members were very friendly and a willingness to help. I had an excellent experience and will refer friends and family. More

Don’t be the next VICTIM you too will be bamboozled by the twisted 3 headed service provided at Sterling McCall Toyota Fort Bend. For 27 years I have owned Toyota vehicles and I have never had this type o the twisted 3 headed service provided at Sterling McCall Toyota Fort Bend. For 27 years I have owned Toyota vehicles and I have never had this type of issues with a Toyota dealership and after reading many of the bad reviews for Sterling McCall Toyota Fort Bend on many prominent review sites I realized that the BBB Better Business Bureau list them with an “F” rating based on many industry standards that most reputable Toyota dealerships follow and are proud to post their BBB awards for consumer satisfaction. Many other customers have also commented on their bad service previously so BE WARN I definitely DO NOT recommend this Sterling McCall Toyota in Fort Bend the customer service was < 0 because they try to spin an 11 hour job to 4 days without any calls to update me on a $2K repair. The worst part was trying to get a concise response from the 3 lead service managers Eduardo Rivera Service Director, Kevin Jeon Service Drive Manager, Joe Rosilez Service Drive Manager after I initially requested Joe to first speak with the general manager Martin Morcho because i wanted to clarify my concerns. but I was not given the opportunity to do so. And Joe decided to get other service department heads involved. These three heads were so adamant in disregarding my concerns for the lack of follow up from their service department that they just concentrated on spinning the issue as a misunderstanding of the projected 11 hour repair timeline and that the 4 day repair schedule was correct according to Eduardo. As the director He needs to learn to calculate service time’s properly instead of misrepresenting service work schedules to customers. Unequivocally , these 3 were just trying to spin a positive view on their department service ratings and no regard for my customer concerns. I guess it takes 3 heads to try to confuse a customer so they never provided me with an actual response to my questions. The department director Eduardo Rivera just walked away with the others. Kevin concentrated on showing me phone logs and transcripts as if it were a full record of my conversations with Tariq from my initial drop off and his personal cell calls. They were all just Spinning hearsay because the main corporate Tariq was not present to really clarify the main issue of why it took 4 days to complete the repairs without a single follow up call. All I wanted was a clear detail clarification of the work process since my vehicle was there for repairs and with all the informations systems in front of them they just clicked and scrolled and NOT a single one of them would actually answer my initial question of how many hours was my vehicle actually worked on. Very disappointing because I am very sure there’s a law that requires this information to be provided to clients.. BBB. They just all kept spinning incoherent processes that were not actually followed by the service personnel otherwise there wouldn’t have been an issue to address. After hearing Kevin’s spinning at his desk he concluded that there was no real misunderstanding based on his log calls and transcripts. I am glad they record every CUSTOMERs call and have transcripts but the system brakes when the service people call from their own private mobile thus no longer maintaining an accurate account in their telephone tracking system but leading to hide inconsistencies. I walked away without a single apology from any of the three department heads. There is so much lack of accountability at this service department and acknowledgement that they fail to see that there is always room for improvement with any service inconsistencies. The general manager Martin Morcho should monitor the first line of customer services. I will be posting all the videos and voice recordings of all my interactions at Sterling McCall Toyota in Fort Bend. The Videos and voice recordings will speak to a much louder audience THE CUSTOMERS. More

No follow up to ensure vehicle was the same ship as it was when brought in was when brought in More

I like the Sterling McCall Toyota Fort Bend about good jobs and Professional. Now i enjoy my car. jobs and Professional. Now i enjoy my car. More

Colin did a great job and was very helpful. Service went quickly overall great experience. Service went quickly overall great experience. More

Good Dealership most of the times. Been going over 10 years now. Must be a reason Been going over 10 years now. Must be a reason More