Sterling McCall Toyota Fort Bend

Best service center in town. I've been getting all my maintenance done here for about 5 years. Prices are fair and the work is always good/quick (great deals on tires too occasio I've been getting all my maintenance done here for about 5 years. Prices are fair and the work is always good/quick (great deals on tires too occasionally) Nice big lobby to wait, free snacks, free rides home if you need it. & Trieu in service is the man, he really knows his stuff More

We bought a 2023 highlander last week and was having issues with deleting the previous owner's profile in the system. We called the salesman who sold us the car and was asked to bring in the car to reso issues with deleting the previous owner's profile in the system. We called the salesman who sold us the car and was asked to bring in the car to resolve the issue. After waiting for the salesman for an hour, we were referred to another salesman to look at the issue. But this salesperson could not fix it and asked us to take the car to the service department. No one would help us there and was given an1- 800 number for assistance. After wasting about 2 hours at the dealership we came home. Our daughter looked at the car and was able to fix it in 10 minutes. Horrible customer service. More

This was a great experience. I will definitely buy my next vehicle here. This was the best buying experience ever. I will definitely buy my next vehicle here. This was the best buying experience ever. More

Purchased a car from this dealership. Purchase was entirely online and was the best experience possible. All of the staff were very professional and helpful. Richard Blanco & Brian S Purchase was entirely online and was the best experience possible. All of the staff were very professional and helpful. Richard Blanco & Brian Serrano went above and beyond assisting and making the process flow. Ryan O'Neal, Jerry Dismuke and Alex Luengas made sure that everything was on track and the deal and delivery happened without any issues. Purchase was completed after 5pm on Wednesday and was delivered on Saturday morning. (three states away) More

Service was done on timely manner. Service advisor was helpful and knowledgeable. Personally I recommend this dealership Service advisor was helpful and knowledgeable. Personally I recommend this dealership More

I dropped my car at 945 am for an appointment for service, I asked the representative if he could also check on a part that was supposed to have been ordered as part of the new car warranty back in N service, I asked the representative if he could also check on a part that was supposed to have been ordered as part of the new car warranty back in November, I explained that it now the end of April and I haven't heard from the dealership, I also explained that I called 2 months ago and they told me it hasn't arrived and that they would call me. They text me to inform me truck was ready at 1:02pm. I arrived around 245 to pick it up and asked if everything was good he explained yes, so he took me to the cashier, where the gentlemen asked me to initial all the paperwork, I explained I would like to read the paperwork before I sign as I was looking to see if they replaced the part that I had previously asked about when I arrived, I told he I need to speak to the advisor as I don't see any mention of it. I went back and spoke to Andrew and asked him what did he find out about the part, he told me that it hasn't arrived so I asked if he could print the paperwork that shows it has been ordered, he proceeded to look at it then mentions it doesn't look like it had been ordered yet, he they informs me the advisor whom seen me back in November should have ordered it who was Reynaldo, so he took me to see Reynaldo, Reynaldo looks in to and call the parts department and finds out that they do have some in stock and that if I would wait they would install it, I explain that my truck has been here since 945 am and that it could have been done in that time and now I have to wait even longer for it that was the reason I dropped it off to allow them all the time that was necessary to complete whatever was needed, So no he informs me to bring it back and they will install it. I inform him that taking more time out of my day is to place a part that the dealership was aware of since November is very disappointing as if I need to leave it I will also need to find a ride and take time away from whomever provides me that ride. So I agree as i need/want to get my NEW truck back to it original condition. Wait that's not all, I get up this morning the next day April 27th and go to move my truck and I notice oil on my brand new driveway, so I get under the truck and I notice oil dripping from underneath. couldn't identify where it is coming from so now I will have to take time away from work monday morning to take it in to have it looked at and see where the oil is coming from, keep in mind this is a brand new track with only 12K miles on it. as you can most likely tell, I am now very happy with this situation, especially coming from a Toyota dealership a brand I have come to love and trust. oh, almost forgot, I got into the truck and they forgot to reset the service light, so I went back in and asked Reynaldo if he could resent it, so he came out and said ok it done, So I say Thank you and leave, I get to my destination and guess what pop up, the service light, looks like he did not complete the reset properly so its still on today. I guess I have to google and do it my self. Not angry just disappointed with this dealership. More

I choose Fortbend toyota richmond tx, because of there customer service. I give to Andrew Sifuentes customer service. I give to Andrew Sifuentes More

I choose Fortbend toyota richmond tx, because of there customer service. I give to Andrew Sifuentes customer service. I give to Andrew Sifuentes More

The guy who took care of my car did an excellent job, nice attitude and responsible. nice attitude and responsible. More

Amazing experience, the service guy was awesome and the place have a kitchen for all customers with free stuff place have a kitchen for all customers with free stuff More