Sterling McCall Toyota Fort Bend

My vehicle had to be serviced 3 times after spark plug replacement. Check engine light came on each time and after the first time it was fixed it left me stranded at a gas station and had to be towed to T replacement. Check engine light came on each time and after the first time it was fixed it left me stranded at a gas station and had to be towed to Toyota. 2nd attempt to fix the issue was them telling me battery had to be replaced at $400, picked up vehicle and same day returned it to dealer as light came back on. 3rd attempt another issue came up and that was replaced, so now waiting to see what happens. More upsetting is I paid for a $400 battery, missed 2 days of work, all for something they misdiagnosed. Also, no communication on part of the techs assisting me, only texts to tell me service was done and “vehicle ready” and was given a somewhat explanation only after I asked what the issue was. You would think that after 3 times of taking vehicle for same issue, and having it breakdown there would be better communication on part of toyota service dept. I have been a customer for over 7 years, bought both my vehicles there and very disappointed in how they handled this last service issue. More

Tariq is very good he take care his customers very professionally and friendly always p professionally and friendly always p More

Nice and profesional people. They they will keep me informed and they did. I really like that They they will keep me informed and they did. I really like that More

Service was quick. Staff were very friendly and professional. Over all my experience was great. Staff were very friendly and professional. Over all my experience was great. More

Rep was very professional and helpful with questions that I had. Assisted with car display concerns. I had. Assisted with car display concerns. More

Excellent service very friendly and professional people I like to recommend this shop to mine friends people I like to recommend this shop to mine friends More

Hospitable place of business both on the showroom floor & in the garage. Anthony is an asset in the garage. Anthony is an asset More

“Amazing car buying experience! ” Staff were very professional and were great to work with. I recommend it! ” Staff were very professional and were great to work with. I recommend it! More

Fast and courteous staff. Only got to read six pages and car tag inspection was done. Also a cup of coffee. Only got to read six pages and car tag inspection was done. Also a cup of coffee. More