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Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,353 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,353 reviews

July 12, 2025

Cesar provided great customer service. He was caring, courteous and as efficient as he could given the setup procedures. More

by SJLOA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar , Bibin Thomas
July 12, 2025

Fort Bend Toyota is an excellent place for servicing an automobile. We have used them for :14 years and have never experienced a reason to complain. Their work is excellent and we think they’re people who More

by Ghgas3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray also Labra
July 12, 2025

FB Toyota replaced the battery clamp on the recall and accepted the oil change discount promotion . Thank you very. much More

by hien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tuan Hao Du, Bibin Thomas
July 12, 2025

Very nice customer relation personnel. Processed my request quickly and efficiently. Anthony responded to all our concerns very quickly. Thank you so much More

by EmAmin80
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cocoa
July 12, 2025

Very good service rep. Omar has been helpful on every level. Very polite and courteous. More

by samsolomay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
July 11, 2025

Very long wait times for service even with an appointment. To make things worse, I always see other customers get checked in before I do despite myself arriving before. The individual directing t More

by BobbyD
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bibin Thomas
Jul 12, 2025 -

Sterling McCall Toyota Fort Bend responded

While we do our best to stay on schedule, certain services or unexpected factors can sometimes cause delays. We understand that your time is valuable, and we sincerely apologize for the inconvenience. We appreciate your feedback and will continue working to improve our efficiently and communication. If you have any other questions or concerns, please feel free to reach out to me at kjeon@group1auto.com.   Kevin Jeon Service Manager  Direct: (281)633-3422 Email: kjeon@fortbendtoyota.com

July 10, 2025

We waited for nearly 7 hours for the trunk door to be fixed, and I think there could be improvements in communication during such lengthy waits. If I hadn't taken the initiative to speak with the adviser More

by Marissa_r17
Recommend Dealer
Yes
Employees Worked With
Anthony
July 10, 2025

Had to wait almost 3 hours for an oil change and tire rotation with appointment. I try to only use FBT but may try another place for oil change in future. Poor communication with Angel, had to seek out a More

by Rabbe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel needs to increase communication
Jul 12, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi there, thank you for the valuable feedback. We apologize for any inconvenience during your visit. We will address these issues with our team to ensure better communication and faster service in the future. Thank you for choosing FBT and we appreciate your loyalty.

July 09, 2025

Dealership is great. My only complaint was the service tech didn’t reset my computer after oil change. It still showed service required upon start of the truck. That shou More

by trent.finley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiden
Jul 11, 2025 -

Sterling McCall Toyota Fort Bend responded

Thank you for your feedback! We apologize for the inconvenience with the computer reset after your oil change. We will make sure our technicians are more thorough in the future. Thank you for choosing our dealership.

July 09, 2025

Great job. In and out in 45 minutes including a car wash. Always pleased with the service. More

by amyfluitt27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Jul 11, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you for your kind words and this wonderful review! Until the next time we meet, take care!

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