I recently purchased a gently used Toyota Sienna in excellent condition.
When looking over and test driving the vehicle, I observed evidence of an oil leak in the engine bay and underneath the vehicle. I asked several times about it having an existing oil leak and was repeatedly assured during the purchasing process that if it had a leak that the service department would address it during their inspection and service of the vehicle. I was promised that it would be a non-issue. I asked about the oil leak once more when I picked up the vehicle and was assured that the service department found no oil leak, despite observing evidence of it with my own eyes.
After driving it for a couple of days after that point I found fresh oil on the bottom of and behind the engine. See the pictures attached. Their sales department, particularly the manager Jonathan Ngo, has been less than helpful with this after the sale was complete. For one, it took about 5 phone calls and several emails just to get ahold of him to discuss the issue as he would not give me the common courtesy of returning my calls or emails. According to him, they made sure the vehicle would pass a state inspection, that was sufficient, and that I should expect an oil leak on a vehicle that is purchased used. He seemed to think that addressing an oil leak meant a full engine replacement for some reason. He didn't care at all about what I was promised at the time of sale. I have also been told that if I am not happy with that, that I can take it to a shop on my own and get it repaired at my own cost.
I have been completely frustrated by the way I have been treated as a customer post-sale. My concerns have been disregarded, promises have been broken, and I was even laughed at while voicing my concerns with Jonathan. Completely unprofessional behavior.
Also, if you choose to shop for a vehicle here, be on the lookout for the $995 fee they try to tack on for "window tinting and nitrogen in the tires". They attempted to add that to my total despite the vehicle I purchased already having tinted windows. Those two items should not be anywhere near that cost just for just tinting and nitrogen.