Sterling McCall Toyota Fort Bend

My recent new car My wife and I recently got a 2016 Toyota Avalon and Sharrif Shatry was the salesman. This was the second vehicle we got thru Sharrif and plan to use My wife and I recently got a 2016 Toyota Avalon and Sharrif Shatry was the salesman. This was the second vehicle we got thru Sharrif and plan to use him for our next one.......he has proven to be very professional and knowledgeable. More

Five star sales person but Bought a new RAV4 recently. The salesperson; Mr. sharrif has given me five star service. But some supporting staffs given me three star service. So Bought a new RAV4 recently. The salesperson; Mr. sharrif has given me five star service. But some supporting staffs given me three star service. So average is 4 . I am sure the management knew the supporting staffs also play the important roles to determine the performance of the dealership and hard work of salespersons to achieve their sales target. I noticed lack of coordination between departments. My car still not yet due for first service. Can't comment on the service department. More

Fort Bend Toyota I bought my Camry at Toyota FB. Very happy with the choice. What stood out is the personalized service by Sharif Shatry. He went out of his way maki I bought my Camry at Toyota FB. Very happy with the choice. What stood out is the personalized service by Sharif Shatry. He went out of his way making sure that I selected the right auto according to my needs and budget. I know who to see to exchange my Camry for a later model. Jamal More

Great experience in buying my truck Ask for Shariff at fort bend Toyota In buying a vehicle. Shariff is a professional salesman. My son also enjoyed the experience in buying a Tundra fro Ask for Shariff at fort bend Toyota In buying a vehicle. Shariff is a professional salesman. My son also enjoyed the experience in buying a Tundra from Shariff. Thanks Shariff. More

Experience. It was pleasure dealing with Fort Bend Toyota, staff was courteous, especially Mr. Sharrif Shatry did a wonderful job to close the deal. I can say T It was pleasure dealing with Fort Bend Toyota, staff was courteous, especially Mr. Sharrif Shatry did a wonderful job to close the deal. I can say Toyota Fort Bend is far better compare to other Toyota dealers in Houston area. I will sure go back for my next car. More

30K service Estimated 1 hour service, dropped 9am. Called service desk 11am, person on phone cannot help or get Service person for delivery time, got the call tra Estimated 1 hour service, dropped 9am. Called service desk 11am, person on phone cannot help or get Service person for delivery time, got the call transfered to Customer service, was in hold for 20 min and got voicemail. Had to call back Servicedesk at 5pm, person on the phone dont know the status of car and said they will call back. Got call back at 5.30pm, reached Cashier at 6 pm. She dont have the paperwork, Car was not washed as requested. I went back after for this dealer (closer to home) after couple of years thought there will be change in service level. Still terrible. One star is for the Shuttle dropoff. More

Don't buy used cars from here I am currently standing in the service area for over an hour j to pick up my truck- that I was told was ready for pick up -for anotherrecall and 3rd I am currently standing in the service area for over an hour j to pick up my truck- that I was told was ready for pick up -for anotherrecall and 3rd repair on the radio. Several months after purchasing this used truck the radio stopped working. We brought it in for repair and we were told it was a connection issue they fixed it but that was temporary. Later rotted ending in for an auxiliary port issue on the radio Again we were told it was a connection issue and that was fixed- then it worked for a little bit Now finally it's not working at all and and of course it's on us to replace it and pay the full cost. They have had three GM since opening here in Sugarland And with each new general manager service and performance seems to diminish in the customer experience seems to be the least of their priorities. If you're looking for a used car with service to back it up I would drive onto the next dealership and do not stop at Fort Bend Toyota More

Great service from Jose Jacobo I visited Toyota Fort Bend for state inspection. I arrived with no appointment. Jose Jacobo was assigned as service advisor and gave me a good welcome I visited Toyota Fort Bend for state inspection. I arrived with no appointment. Jose Jacobo was assigned as service advisor and gave me a good welcome, informed me of estimated waiting time and looked for me at the waiting area when car was ready. It shows that he is cmited to quality customer service. More

Supper bad customer Service Went in because my radio is hard to hear unless you get it up to 42 volume. "Phil" the service manager at the time said he wouldn't mess with it and i Went in because my radio is hard to hear unless you get it up to 42 volume. "Phil" the service manager at the time said he wouldn't mess with it and if I couldn't hear it go to Best Buy and get an AMP so I did. Then after a few weeks we couldn't turn anything down. navigation blared, phone blared, everything but radio blared. So we took it back and were told to take it back to factory specks and if it didn't work they would take so where else to see what they could do. So we did take it back to factory specks and quests what they say there is nothing they can do. As other people have said they promise to call you back and they don't. I have to calm them. We will now meet with a Toyota rep on Thursday and see what they do. This is horrible service after spending a ton of money on a Tundera. More

Enjoyable Buying Experience We went to Fort Bend Toyota looking for a RAV4 hybrid XLE, after searching at other dealerships and not finding the exact car we wanted. We were helpe We went to Fort Bend Toyota looking for a RAV4 hybrid XLE, after searching at other dealerships and not finding the exact car we wanted. We were helped by Edward. He was the most kind and sincere salesperson I met so far. He made us feel welcome and important. There was no pressure and he treated us with respect. Any questions we asked he was always eager to answer. If he didn't know the answer, he went out of his way to find it. I wish all car buying experiences were like this. They made it relatively easy and relaxing day for us. Thank you Edward, you are a great down to earth human being. I highly recommend him for your next car buying experience at Fort Bend Toyota. The financing was quick and easy too. They have us a great rate and we walked away happy in our new car. More