Sterling McCall Toyota Fort Bend

Very professional when buying a new vehicle I had very good luck with my sales person Charles DeCuire and the Sales Manager Jeff Pasquale. Not only were they very professional but they treated m I had very good luck with my sales person Charles DeCuire and the Sales Manager Jeff Pasquale. Not only were they very professional but they treated me with the up most respect. Most Toyota dealers don't care if you buy a vehicle from them or not. However, Fort Bend Toyota was a lot different. They were not convenient to me but very much worth the drive. I e-mailed several dealers none listened to me to what I was asking for except Fort Bend Toyota. They didn't have it in stock but got the vehicle I was looking for the next day. Thank you very much and I will deal with them again and would recommend them to anyone. More

Gas Cap Service Waited 4 hours and spent $155 for a gas cap.... Just felt like i was nickle and dimed. I was going to get additional service but I think I will go som Waited 4 hours and spent $155 for a gas cap.... Just felt like i was nickle and dimed. I was going to get additional service but I think I will go somewhere else. Also hurts the chance of me buying my next car there. I will say the service adviser was really polite, professional and was working hard. More

Terrible Service Dept I have taken my car her for years this time service was worst than terrible the lady in service had no clue about the repairs needed I followed up wit I have taken my car her for years this time service was worst than terrible the lady in service had no clue about the repairs needed I followed up with the Service Manager typed a message on the Internet and called for the Service Director all this and NOONE has followed up with me Toyotas are good cars and I will probably buy another but I will not buy it here Nd will tell everyone about the lousy service ......No stars for Service More

Bad service I recently done the oil change in fort bend Toyota . The customer services was really bad. The lady who was standing on express lube was really rude. I recently done the oil change in fort bend Toyota . The customer services was really bad. The lady who was standing on express lube was really rude. Even they offer the car wash but they don't do it. every time if you go there they will tell the excuses the car wash is not working like that . But if you look at the car wash you can see the cars are coming out from there . More

horrible service No stars. Dropped my mother in laws car off at 7 am today. She brings her car to Ft Bend Toyota for all her cars service. Was told they would call No stars. Dropped my mother in laws car off at 7 am today. She brings her car to Ft Bend Toyota for all her cars service. Was told they would call when the car was ready. Oil change and tire rotation. 5 hours later we called the dealership. Spoke to customer service representative in "service" department and was told they did not have our car. I had to ask for her to please look further cause I was quit sure I dropped off off our car this morning. The car is the size of a small boat so that would be hard to misplace. After two transfer I spoke to someone who said the car was here and ready for pick up. I believe his name was David. We arrive at the dealership and go to service desk. After standing right in front of staff member I asked for assistance because I was being ignored. Just to be told again my car is not here. I walked out to the service area to ask on the paperwork on the vehicle I could see parked and looked like it was ready. The paperwork was in the car. The cars ready for who knows how long. No one had a clue of what they are doing. But the last straw was when the service guy came and brought the paperwork and handed it to the lady at the counter to check us out and all she did was put the paperwork in the system made a phone call to the wrong number, while we were standing right there, and did not check us out. We had to ask again for assistance to pay and get our car. HORRIBLE SERVICE. More

Dishonest!! Failed to disclose the real price, I found a truck online with a published 'sales price', called the dealer three times and spoke with the rep in orde Failed to disclose the real price, I found a truck online with a published 'sales price', called the dealer three times and spoke with the rep in order to confirm the price and availability, and the rep confirmed the price and availability, so, I drove from Tomball to Fort Bend for almost one hour when I get the place, I got the surprise that the cost of truck was 10K more in upgrades, and they said that the published price was a mistake, I know right, hard to believe, I talked with two managers, but they couldn't help, this dealership do not respect any customer. they are very dishonest, so be careful More

DISHONEST ! Failed to disclose recall issues on the vehicle we purchased (there were FOUR recalls) One of the recalls was so serious that the car broke down afte Failed to disclose recall issues on the vehicle we purchased (there were FOUR recalls) One of the recalls was so serious that the car broke down after only 18 DAYS!! And now we find it needs a NEW ENGINE! Called dealership and was told "Oh well, that's what you get when you buy a used car"Seriously Fort Bend!? Is that how you run a business!!!??? I DO NOT RECOMMEND ANY PURCHASE FROM THE DEALERSHIP! More

Excellent I worked with Jason, Ike, and Ryan buying a pre-owned Yaris and they were all wonderful to work with. They provided me with extremely competitive fina I worked with Jason, Ike, and Ryan buying a pre-owned Yaris and they were all wonderful to work with. They provided me with extremely competitive financing (beating my credit union) and had a very fair price on the car with no pushy sales or gimmicks. When a small problem came up, they were extremely responsive and helpful. They threw in some bonuses after signing, too. I went to three dealerships prior looking at used cars and Fort Bend was by far the best. More

Failure to Disclose Trouble Codes I bought a truck here in February and was very happy with the purchase and the experience. That euphoria lasted about 16 hours. The very first morni I bought a truck here in February and was very happy with the purchase and the experience. That euphoria lasted about 16 hours. The very first morning that I got in to drive to work the dash board lit up like a Christmas tree with anywhere from 3-5 warning lights on at different times. I took the truck to a closer Toyota dealership to have them look at it and they were unable to find the problem but they did find something very interesting. There were records in the truck's computer that indicated that Ft. Bend had read 4 trouble codes a few days before they sold me the truck but they did not disclose those to me. When I asked them about it they sent me a sheet that indicated the health check on the truck carried no trouble codes. It turns out they had cleared all the codes and printed out a clean sheet 10 minutes after the initial reading. The other Toyota dealership had all the proof right there on the computer screen. When I went back to Ft Bend with the information I was rudely hung up on and told I bought the truck as is. I'm very disappointed in the way Ft Bend handled this and I feel that they acted in a fraudulent manner to clear the codes no less than 10 minutes after they read them the first time. I will not be back to this location and would advise against doing business with them. More