
Sterling McCall Toyota Fort Bend
Richmond, TX
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A big thank you to Fort Bend Toyota for making the purchase of a new vehicle a pleasure, rather than a pain. My husband, daughter and I arrived at the dealership one very windy, cold day and was imme purchase of a new vehicle a pleasure, rather than a pain. My husband, daughter and I arrived at the dealership one very windy, cold day and was immediately met by Andy Lorance. He assessed our needs and went to work getting vehicles for me to test drive. Because we were on a tight schedule, we could not stay beyond testing driving the cars he selected. By the time we left though, my daughter was interested in purchasing a car too. We left, but couldn't get back to the dealership for several weeks. This past weekend (Feb. 18th)we returned and asked for Andy, but was told he was ill that day. Garrett Burleson was available and I told him what my needs were and he set about letting us test drive the cars I asked about. I went in thinking I was going to test drive a 4Runner, but after I told Garrett why, he suggested I try the Highlander instead. In fact he told me he had just the right car for me! I drove the Highlander and he was right! I loved it, but again, being on a tight schedule, we had to leave with promises of returning that very evening. We returned at 9pm that evening and Garrett was waiting for us. I decided to buy the Highlander because it suited my needs and after driving it, I didn't want to car shop any longer. Poor Garrett, he knew it was going to be a very long night, but he was so upbeat and helpful, he did not make us feel bad at all. Garrett did all he could to keep the process going. We were all tired, but Garrett kept working with us until we felt we had the best deal we could get. By 11:30pm, everyone was gone except my husband and I, and Garrett and the finance manager! By midnight, I had a new vehicle! Even at 12:15am, Garrett was willing to stay and give me a full rundown on the workings of my car. We settled on a Monday appointment instead! I just want to say that the dealership is top-notch and I would recommend it and Garrett to anyone for a vehicle. Thanks Garrett!! More
This was an excellent car buying experience. I was able to negotiate a reasonable price with Jimmy Kirby. Dave Popejoy went above and beyond in helping us choose the right car. He never rushed us, let us t to negotiate a reasonable price with Jimmy Kirby. Dave Popejoy went above and beyond in helping us choose the right car. He never rushed us, let us take several test drives, and took his time explaining all the features of the car. He even kept our kids occupied while we worked on the financing with Trae. We recommend Fort Bend Toyota and will buy our next car from them. Thank you. More
I went to the dealership with the intent to replace my gas guzzler with a quality vehicle that would give me great gas milage. And thats exactly what happened. I am a happy proud owner of a 2012 Toyota Pr gas guzzler with a quality vehicle that would give me great gas milage. And thats exactly what happened. I am a happy proud owner of a 2012 Toyota Prius V. Bernard Tate (salesman) was helpfull and patient. Sales team was attentive and accomidating. I got a great interest rate for my position. And my Prius V? Pretty cool car, and I really love spending less on gas! More
I have had a great experience at Fort Bend Toyota. This is a second vehicle I purchased from them and each time they met my expectations of a good dealer. My salesman Curt Harrell was very courteous and kn is a second vehicle I purchased from them and each time they met my expectations of a good dealer. My salesman Curt Harrell was very courteous and knowlegible. I will definitely recommend him and this dealership to everyone I know! Mikhail Makarenko More
Had a great experience. Would highly recommend. Garrett was helpful and got me the right truck for my needs. Understood my circumstances and delivered as promised. was helpful and got me the right truck for my needs. Understood my circumstances and delivered as promised. More
Really nice people and worked hard to earn our business. Finance messed up in that he left before we were done but he came back real quick and even beat the interest rate that my credit union had approved m Finance messed up in that he left before we were done but he came back real quick and even beat the interest rate that my credit union had approved me for. More
Garrett is very knowledgable about his product. Before and after the sale he was able to answer all questions about the truck. Would definitely talk to him again if I was in the market to purchase another and after the sale he was able to answer all questions about the truck. Would definitely talk to him again if I was in the market to purchase another vehicle. More
Anthony, the Sales Professional, is very helpful and informative to show me the Corolla. He is very persistence and professional in getting the deal done. Trae Tracy, the Finance Manager, is extremely e informative to show me the Corolla. He is very persistence and professional in getting the deal done. Trae Tracy, the Finance Manager, is extremely efficient. He explained all the financial aspects of the transaction clearly and professionally. Enjoyed the talk with him and we finished the paper work quickly. Other employees in the showroom are also very friendly. More
My salesman was Jerry Koger and he was great---I told him what we were looking for and to give me his best price. He came up with good numbers and got me an excellent price for my trade-in. This is our fifth what we were looking for and to give me his best price. He came up with good numbers and got me an excellent price for my trade-in. This is our fifth Toyota to buy and we have been pleased on nearly every deal. FT. Bend Toyota was competitive with other Toyota dealers in the Houston area and were close to our neighborhood. We were a little disappointed with the finance manager who could have gotten us a little better interest rate on our financing. He misrepresented his "buy rate" from Toyota Motor Finance. Toyota Motor Finance was providing an excellent rate for new truck buyers at the time for buyers with excellent credit rating and it was not offered to us. However, I realize that is part of his job to make as much as possible on any finance deal. Five stars to our salesman, Jerry Koger and 2 stars to the finance manager. More
Just wanted to express my sincere gratitude to Ike and Just wanted to express my sincere gratitude to Ike and the Fort Bend Toyota Team. The service was Outstanding! In other words, Super Supreme! Just wanted to express my sincere gratitude to Ike and the Fort Bend Toyota Team. The service was Outstanding! In other words, Super Supreme! I was totally amazed and extremely satisfied with my experience at the Fort Bend Toyota Dealership on Friday, Jan. 27. I was very impressed with Ike. He was so professional, honest, and knowledgable about the Toyota Corolla and explained to me the differences between the Toyota and Honda cars. There was a time where I was interested in the Honda Civic, but thanks to Ike, he indicated to me in several examples why the Toyota was a better choice. He made me feel so comfortable and I never felt under pressure to purchase a car that day but everything felt so right and I was totally convinced that the Toyota Corolla was a perfect fit for me. I was so overwhelmed at the way he explained all the interior features and components to me. He covered everything so thoroughly and in such great detail. Ike really goes the extra mile with his pleasant disposition, honesty, and integrity projecting a positive image for the company. I would highly recommend Ike for a promotion as he goes above and beyond the call of duty! Again, thank you so much for your Outstanding Customer Service. As a satisfied customer, it's been a pleasure doing business with you and I will definitely be back. Sincerely, Very Satisfied Customer Stafford, Texas More