Sterling McCall Toyota Fort Bend

I am writing to report a bitter experience that I had at Fort Bend Toyota Dealership at Richmond, TX. I reside in San Antonio and was in the market for a new RAV 4 LE. I e-mailed various dealerships in San Fort Bend Toyota Dealership at Richmond, TX. I reside in San Antonio and was in the market for a new RAV 4 LE. I e-mailed various dealerships in San Antonio and Houston for price quotes and was answered by Mr. David Popejoy at Fort Bend. He gave me one of the best quotes and therefore I decided to visit the dealership on 7/4/13. I called up Mr. Popejoy on 7/3/12 evening to set up an appointment. I clearly told him that I was 3 hours away and that I was ready to come in on a later day if he did not have RAV 4 LEs in stock for 7/4/13. He assured me that there were about 4 cars in stock that fit the description and set up an appointment for 12 noon on 7/4/13. I reached dealership around 12:10 PM and was made to wait for 20 minutes before I was informed that Mr. Popejoy was not available and that someone else would assist me. I was later assisted by Mr. Shatry who was very courteous. However, Mr. Shatry appeared to be a junior salesman who had no clue about the car availability. I was again made to wait for a long time before Mr. Pasquale (new car sales manager) came in and curtly informed me that they did not have any RAV4 LE models. He then tried to get me into buying a XLE model that he had in stock. Mr. Popejoy was in the floor walking around when I asked him if he had a minute to talk to me. He snapped saying that he did not have a minute. However I persisted and reminded Mr. Popejoy about our conversation the previous day about 4 cars being available. I was given a vague reply “they were sold out” before he walked away. Both Mr. Popejoy and Mr. Pasquale were very rude in their demeanor and approach. Mr. Pasquale could not even tell me for sure when he will have a car. His explanation was that RAV4s were so ‘in demand’ and that “they were flying off the shelves” so he couldn’t predict how long they will stay in his lot. He even suggested that I buy my car from San Antonio if I could not drive back and forth to Houston multiple times to try and catch a car when it was available. He further assured me that none of the dealers in Houston had RAV4 LE in stock and couldn’t even trade one for me. At this point I was thinking to myself to buy a Honda CR-V if RAV4s were so hard to get. However I also had a quote from Mr. Sarwar Khan at Sterling McCall Toyota in Houston. He had told me the previous day that he had about 6 RAV4 LEs available. I went upto his dealership and had a very positive experience. The price quote and descriptions over email/telephone was accurate and staff was courteous and attentive. As a result I was able to buy a RAV4 LE from them. I still have no idea why Fort Bend Toyota personnel were dishonest to me multiple times. First, they lied about what they had in stock to lure me into the showroom even though they knew I was driving from far. Next they tried to convince me to by a RAV4 XLE AWD that I did not want. Last, they lied to me saying there were no RAV4 LEs available anywhere in Houston to trade. They did not really seem to want my business and was never apologetic for what happened. I am hoping that you would be able to contact the dealership and help make sure that more customers don’t have similar experience. I also would like for you to forward this mail to the management at Fort Bend so they know what is really going on at their dealership. More

I agree with other reviews about this dealership having two personalities. they are very friendly and helpful, but only until you hit a road block. after that, things change fast. I live 2 miles away f two personalities. they are very friendly and helpful, but only until you hit a road block. after that, things change fast. I live 2 miles away from this dealership, but I will never consider them again for any of my future Toyota purchases. I will state my case in a very fair manner. I went to this dealership to look for a new car, and they had the model I wanted in stock. bibin helped me with the test drive and I liked the car. we then went in to talk about colors available and pricing. he said the color I want was coming in 5 days, and I agreed to wait. then when it came to pricing, I told him that I had offers from other dealers, so he called in Dave. we went over costs, and bibin agreed to beat and any written offer with vin # by $250. I emailed both of them written offer with vin # on it and went in the following morning. things had changed now. after 20 mins of waiting, bibin came to his desk and now quoted me a new price which was $3000 MORE than what was discussed with Dave. he went on to say that they sell to people who pay them more than the market price, and that the car which was coming in 5 days was not for sale. he then went on to say that he didn't want to waste anymore of my time, essentially implying that I was wasting theirs. I smiled, shook his hand, thanked him for his efforts, waved at Dave, and left. I'm never going there again. if you don't mind paying more than the market price on your new cars, then these guys would work for you. they will treat you with respect, and won't pass any sarcastic comments either. but if you are looking for competitive prices on new Toyotas, then I would suggest you drive up north to fred haas toyota world in spring, tx where I ended buying my car. read my review on them. they will treat you right. Anyways, I wish them all the best. Salman Ali More

me and my sister went to get her a new car. in the beginning everybody was very nice and even nicer when we put down a large down payment in cash. later our loan was denied by toyota financial and th beginning everybody was very nice and even nicer when we put down a large down payment in cash. later our loan was denied by toyota financial and then they wouldnt answer phone calls. got a phone call from eric demanding i bring the car back with an attitude and a really harsh tone. without explaining that the loan had been denied. we didnt find out the loan was denied till 3 days later. paul archer our salesman didnt know half of what was going on and kept asking for different papers every other day. we made about a dozen trips to the dealership and overall a horrible experience. theyre very nice and friendly in the beginning to help you pick out a car but after that it gets really bad because they assume they already have the sale so theres no point in being nice or prompt. will never go there again and will advise everyone to not go there. it was a new 2012 toyota rav 4 STAY AWAY FROM THIS DEALERSHIP IF YOU LIKE GOOD SERVICE!!!! on the plus side they do have a fountain drink machine but thats about the nicest thing they have More

Have purchased 5 toyotas from different dealerships. By far Fort Bend was the best experience ive had. Great service from the sales people to the finance person. I bought a pre owned tacoma that I later no far Fort Bend was the best experience ive had. Great service from the sales people to the finance person. I bought a pre owned tacoma that I later noticed had a small dent in the bumper. They didnt have to replace the bumper due to it being a used truck but they did at no cost. If you are looking to buy a toyota produce I would highly recommend Fort Bend Toyota. More

I went to this dealership to buy a new car and was very disappointed in the experience. Being a young female I was immediately discriminated against at the dealership. Although I was the one buying a car n disappointed in the experience. Being a young female I was immediately discriminated against at the dealership. Although I was the one buying a car not a single person spoke or sold to me. Instead they spoke and asked questions to my fiancee who came along while shopping. During the course of this all my fiancee several times let them know that they need to be asking all questions to me since he had nothing to do with the car and was not even on any of the loan documents. The deal breaker was when Amir Garek and Eric Johnson called in my fiancee to speak about the terms of the loan and various different products. I thought that they may have been mistaken so I went into the office and was told to leave because they only wanted to speak to my fiancee at the moment and would call me in when the time was right. My fiancee came out and let me know that they went over the terms of the loan, and offered various different types of products and when he voiced his concern over why he was being asked this and not the actual buyer he was brushed off. I later was called in and just told to sign paperwork. The customer service of both Amir Garek and Eric Johnson was absolutely horrendous.Nothing was explained or offered. We got sick of the whole experience and went to another Toyota dealership- STERLING McCALL TOYOTA and bought a car. I got a good deal on my car there, a very low interest rate, and most importantly I was dealt with professionalism! As an educated professional I was appalled by the lack of professionalism and training these two individuals had throughout the course of doing business. I think it is important that the dealership and industry know that the economy and the way of doing business has changed. There are far more young professionals and women out there that are going out and buying cars and they should be dealt with professionalism and in the same way a man or older person is. I do not recommend this dealership to anyone. More

I bought a vehicle from Harry, After going to many dealers in the city I found one that actually listened! I bought the car I wanted and was breezed through F and I. My trade was handled correctly and dealers in the city I found one that actually listened! I bought the car I wanted and was breezed through F and I. My trade was handled correctly and the people there even pulled a few things I forgot and had it ready for me. The car was a FJ Cruiser that has been a blessing as I needed a car for the mountains and this is an amazing vehicle. Thanks Harry Larry B More

My family has bought many cars from Mike Shaw. This particular buying experience was the best I have had by far. Everyone was very polite and catered to anything we needed. The financing of the vehicle particular buying experience was the best I have had by far. Everyone was very polite and catered to anything we needed. The financing of the vehicle was so smooth and easy. I am very thankful for everything and had a wonderful experience. More

They sold me a truck online and said it was In good condition. When I received the truck had rust and they will not take responsibility for the truck they sold me. They will only refer me to Toyota condition. When I received the truck had rust and they will not take responsibility for the truck they sold me. They will only refer me to Toyota for possible warranty work . When Toyota said then dealer had to help me they won't work with me to fix the problem. In fact Paul pruett slammed the phone down on me mid conversation. More

I had been researching the car I wanted to purchase on the internet and I finally found 2 at Ft Bend Toyota. I submitted my interest online and received an email and phone call from the internet Sales Pro the internet and I finally found 2 at Ft Bend Toyota. I submitted my interest online and received an email and phone call from the internet Sales Professional Dave Popejoy. We set up a time for me to come in and test drive a car. From the moment I walked into the dealership I was met with courtesy and frienliness. I chose a car and proceeded to purchase it. The whole process went very smoothly and in an unexpectd timely manner. I was so pleased and impressed with the service and friendly yet professional care I was shown I expressed to them that this was the best car buying experience I had ever had.There was never any pressure or pushy sales tactics from either Dave or Jimmy Kirby, the Sales Manager. I would highly recommend anyone who is looking to purchase a Toyota or any car to buy from the Ft Bend Toyota dealership. More

mike shaw and his staff are fantastic they know how to get the job done thank you jose martell and peter bbrzozowski you guys are great thank you again mike and your guys for going the extra mile get the job done thank you jose martell and peter bbrzozowski you guys are great thank you again mike and your guys for going the extra mile More