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Sterling McCall Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.4
1,334 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,334 reviews

March 20, 2025

They responded and used my car’s warranty to solved my car all the problems . More

by leungfamily9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Alvarado
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Mar 22, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!

March 18, 2025

Good quality staffing and facility. Prices can be high, but willing to negotiate. Nice customer waiting areas with refreshments. More

by mark.carouso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar (Service Rep)
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Mar 22, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello Mark, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

March 16, 2025

Oscar greeted us very promptly, and he explained the time it would take. The dealer was clean with refreshments available. The vehicle was returned within the estimated time. More

by yiulongtse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Report | Print
Mar 19, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. We hope you have a great day!

March 15, 2025

Service and Parts department is horrible they are RUDE. Salesmen are GREAT. Service and Parts need to take a customer service class on how to service without an attitude. More

by Sstewart828
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bibin Thomas
Report | Print
Mar 19, 2025 -

Sterling McCall Toyota Fort Bend responded

We are sorry to hear you had a bad experience. Please email me directly your contact information so we can contact you. KJEON@STERLINGMCCALLTOYOTAFORTBEND.COM Kevin Jeon Service Manager Sterling McCall Toyota Fort Bend Direct: (281)633-3422 Email: kjeon@fortbendtoyota.com

March 15, 2025

I love it. They really got on it right away even I have no appointments. Definitely coming back! More

by Yogi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel-services department
Report | Print
Mar 19, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello Yogi, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

March 15, 2025

The dealership is convenient and easy to find the area. The service advisor is nice and helpful. More

by junbaer
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Report | Print
Mar 19, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi Junbaer, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 13, 2025

The service for my vehicle was super fast , enough time to have the complimentary coffee and doughnut👌 More

by Kru Claudiu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Report | Print
Mar 16, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi Kru, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

March 12, 2025

Quick and efficient with service. Did a good job of explaining what service was being done More

by juli632
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli
Report | Print
Mar 15, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

March 11, 2025

Happy with service managers and inside staff but Not so happy with check-in staff. Was made to wait in garage check-in area for 28 mins. While several people were socializing around me, may be because I ha More

by Yogesh Trivedi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Garcia
Report | Print
Mar 14, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi Yogesh, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota Fort Bend! Please don't hesitate to reach out if there's anything additional we can do for you.

March 11, 2025

Professional and friendly staff. I Always get my car maintenance here with good service and prices. Comfortable waiting area. Thank you. More

by Lainey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Report | Print
Mar 14, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi Lainey, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota Fort Bend! Please don't hesitate to reach out if there's anything additional we can do for you.

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