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Sterling McCall Toyota Fort Bend

Richmond, TX

4.3
830 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 830 reviews

April 16, 2024

Timely service. Replaced battery and received recommendation. Service advisor Omar was helpful and answered all my questions. More

by paani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Garcia
Apr 18, 2024 -

Sterling McCall Toyota Fort Bend responded

It's fantastic to hear that you had a timely experience and that Omar provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 16, 2024

Very dissatisfied in the customer service. Sales person seem to haggle over a couple hundred dollars, but I ended up buying the vehicle anyways. After the vehicle was purchased, I noticed a sm More

by socksjd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Harry Palmer
Apr 17, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

April 14, 2024

The dealership is huge and the we waiting room has plenty of places to sit . The prices are much better than other dealerships More

by Ahfang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Apr 16, 2024 -

Sterling McCall Toyota Fort Bend responded

It's great to hear that you appreciated the spacious waiting room and competitive prices at the dealership. Thank you for choosing us!

April 13, 2024

I received very professional and friendly assistance during my service visit. I would recommend this dealership to everyone. More

by Barrytexas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon , Garrett Burleson, Bibin Thomas, Chris Anderson
Apr 16, 2024 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had a professional and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 13, 2024

My service advisor, Simon Nyugen, was excellent. He was very pleasant and explained what my options were. I will definitely get service there again and will make my next Toyota purchase there too. More

by Paul Lamb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon Nyugen
Apr 16, 2024 -

Sterling McCall Toyota Fort Bend responded

It's fantastic to hear that you had a great experience and that Simon provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 13, 2024

Coupon is fake. Did not perform complimentary inspection. Nice coffee and donuts though. Prices have increased. Why now so many copies to sign? More

by cwong5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Burleson, Chris Anderson
Apr 17, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 19, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for bringing this to my attention. I apologize that your experience has been anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Eddie Rivera Service Director Sterling Mccall Toyota Fort Bend Direct: 281-633-3324 Email: erivera@fortbendtoyota.com

April 13, 2024

Hands down! Always top tier service!! Thank you Toyota for everything I will always be a loyal customer for life! More

by micagarza85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Rosilez , Garrett Burleson, Bibin Thomas, Chris Anderson
Apr 16, 2024 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had a top-tier experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 11, 2024

The service department got my truck in and out with no issues. Omar displayed excellent customer service More

by skymunoz9579
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Apr 12, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for your kind words for our staff, we appreciate it!

April 11, 2024

Amazing, good deal, can’t beat it, quality, good experience, taken care of, no hassle, will go back, looking forward to the next time, thank you for the anniversary, thank you fir the wifi, thank yo More

by Lavernemitchell33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neither of these
Apr 13, 2024 -

Sterling McCall Toyota Fort Bend responded

It's awesome to hear you had a fantastic experience at our dealership! We're thrilled that you found it to be a good deal with quality service and amenities that made your visit enjoyable. Your suggestion for adding snacks like chips or popcorn is noted, and we'll certainly consider it for an even better experience next time. Thank you for your feedback, and we look forward to welcoming you back for another positive experience in the future!

April 10, 2024

Service rep Angel is great… very responsive and friendly. I will always request him as my service rep More

by renfrowkk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Apr 10, 2024 -

renfrowkk responded

Sterling McCall Toyota Fort Bend is my go to car services !center

Apr 12, 2024 -

Sterling McCall Toyota Fort Bend responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

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