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Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,012 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,012 reviews

October 06, 2024

Angel was a great service advisor. But for the first time since 2020, all the other service was not good. Angel was the only advisor working this morning. The others were standing g More

by Terri Hardin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Oct 09, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello Terri, we appreciate you taking the time to leave us feedback. We'd like the opportunity to turn your experience around. Please reach out to us at (281) 341-5900 at your earliest convenience to discuss how we can turn this experience into a positive one.

October 06, 2024

They did what I asked them to do in a timely manner. Although they suggested other things I might need to get done, they did not pressure me to accept services I was not ready to have done. More

by Wcmiller138
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Montalvo
Oct 09, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

October 05, 2024

Excellent service received. Service performed in less than 1 hr with recommends completed on time More

by carlosmaestre86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ángel Montalvo
Oct 12, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 05, 2024

My mind is always at ease when my vehicle requires any assistance. They are reliable and efficient. I will always love Toyota!!!! More

by Angela C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Sifuentes
Oct 12, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello Angela, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 02, 2024

Ready for my appointment, explained all services, no pressure. Minimal wait time. Courteous and friendly. More

by tricial
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson
Oct 05, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

October 02, 2024

Great service, but waiting time is lot more than expected, other than that Service is grear More

by Composite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Oct 06, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 30, 2024

I don’t have any complaints about the service but what I will comment on is the wait. When I checked in for my appointment at 9:30 I was told it would be “a couple or 2-3 hours”. I was there for 6 1/2 hours More

by LillieS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
September 28, 2024

The supervisor I worked with was keeping me updated and he was professional. However, when checking out, the customer service is one of the worst I’ve seen in my life! This is not the first time I come her More

by YS
Service Time
Recommend Dealer
No
Employees Worked With
I don’t know their names!
Oct 05, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. Eddie Rivera, the Service Director will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Martin Morcho, General Manager mmorcho@Sterlingmccalltoyotafortbend.com

September 28, 2024

Sterling Mcall Fort Bend took my truck in at the last minute, was very professional and fast. Also offered me discounts on other services. This is why we have purchased our last Five vehicles from them. More

by Tgalloway21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reynaldo Service Department
Sep 30, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 27, 2024

The dealership is always clean. The employees are extremely nice and I feel like it's a professional place to take my vehicle once it needs repair. More

by bbwms32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew S. and Joe the Service Mgr.
Sep 30, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota Fort Bend! We are always more than happy to assist you if anything else comes up. Take care!