Back

Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,267 Reviews

20465 Southwest Freeway

Richmond, TX

77469

Directions

By Type

Showing 1,267 reviews

December 01, 2024

Service is wonderful. People do their work professionally. If you want to get pleasant emotions when buying a car or getting service, this is the place you need to go to. More

by Oleg Svyatun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson, Bibin Thomas
Dec 02, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi Oleg, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 01, 2024

Fast service,well experienced and friendly. Also got a free car wash. I highly recommend Sterling McCall. More

by Engbrock134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson, Bibin Thomas
Dec 02, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 30, 2024

I spend 493 to replace the sparks and oil, and the engine was not washed, everything is dirty and the worst is I do not know if the sparks was replaced, them did not show me nothing about the maintenance, ev More

by cesaralonso1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson, Bibin Thomas
Dec 03, 2024 -

Sterling McCall Toyota Fort Bend responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Eddie Rivera Service Director erivera@Sterlingmccalltoyotafortbend.com

November 29, 2024

It was professional done but it took too long for my car to be ready More

by Bolade
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson, Bibin Thomas
Dec 01, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello Bolade, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

November 29, 2024

Great service advisor and great service . Prompt, on time and courteous. I would recommend them. . More

by Waynedarwin
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trieu Nguyen
Dec 01, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

November 28, 2024

Good one but needs improvement. Service is fast but communication is not fast and efficient. More

by lavanyapasupuleti2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name
Nov 29, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you for taking the time to leave us feedback about your experience with us. If you are willing to give us another chance, please reach out to us at (281) 341-5900 to speak to our manager directly.

November 27, 2024

Excellent service team. Excellent service team Excellent service team Excellent service team Excellent Excellent and Excellent More

by rocco923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tru Nguyen , Garrett Burleson, Bibin Thomas, Chris Anderson, Bibin Thomas
Nov 29, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 27, 2024

Very nice dealership. People very friendly. Work well customer . Was not real pleased with the salesman. Had another salesman halfway through and he was much better. More

by michelletrevino979
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roy Becerra, Garrett Burleson, Bibin Thomas, Chris Anderson, Bibin Thomas
Nov 29, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

November 25, 2024

Bad customer service with bad agent called Ryan with no car and respect and lying More

by maamoon_alkhateb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
Nov 27, 2024 -

Sterling McCall Toyota Fort Bend responded

maamoon_alkhateb, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent service experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. John Chun General Sales Manager Jchun@Sterlingmccalltoyotafortbend.com

November 24, 2024

I always go there for the best service, Mr. Oscar has the best customer service. Professional and dedicated. More

by Amfavor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Nov 25, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. Please don't hesitate to reach out if there's anything additional we can do for you.

...
20
...