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Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,308 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,308 reviews

December 28, 2024

The service experience today was horrible. I have been coming here for year and this was the worst ever. I was at the dealership for 3 hours for a simple 30000 mile service on my Platinum High More

by adajoet
Recommend Dealer
No
Employees Worked With
Service
Jan 01, 2025 -

Sterling McCall Toyota Fort Bend responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach ou t to me if you need anything in the meantime. Eddie Rivera Service Director erivera@fortbendtoyota.com

December 28, 2024

I only communicate with Joe Rosilez, as I’ve known him for years. He directed me to talk to Angel Montalvo, who checked my vehicle in for repairs. He was very attentive to my request. All others I’ve talk More

by Coleman33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Rosilez
Dec 29, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

December 27, 2024

Always receive great service from staff. Will continue to trust our vehicles to this team. More

by manda79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Dec 28, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 27, 2024

Very courteous and professional service. Omar Garcia told about the services I knew my car needed and which ones were more important than others I should consider. The prices in my opinion w More

by Mdgray1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Garcia
Dec 27, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

December 26, 2024

Everyone was very courteous, as always. Anthony was exceedingly professional and informative. I appreciate the prompt attention I was accorded at every point. More

by eastham.j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony in service. I always buy from Bibin.
Dec 27, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 23, 2024

good work etic specially the service writer will recomend others to come to the dealer an xperience the good service More

by mrcgonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
gustavo reyes service advisor
Dec 25, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 23, 2024

The service is exceptional at Toyota Fort Bend. It was the first time I scheduled my car maintenance here and they handled it pretty well. Much more satisfied with my visit than the previous Toyota More

by khizranali93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony, Garrett Burleson, Bibin Thomas, Chris Anderson, Bibin Thomas
Dec 25, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 21, 2024

Professional in all regards. Did the repair I needed. Told me about issues I need in the near future and provided the costs. More

by Jcooperscribe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony in the service department
Dec 24, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 20, 2024

No support available for GPS display /console issues at the dialer, it shuts down on his own. More

by Nathaliagb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Alvarado
Dec 24, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. John Chun General Sales Manager Jchun@Sterlingmccalltoyotafortbend.com

December 20, 2024

Employees are very helpful offering deals that are available to customer will be back to have my vehicle service again More

by Pmedrano4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrell cassim
Dec 22, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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