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Sterling McCall Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.4
1,266 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,267 reviews

November 23, 2024

Very professional and friendly service. Collin is the best. Thank you very much for everything you did for me today. More

by carole.meder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin
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Nov 25, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi Carole, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. Please don't hesitate to reach out if there's anything additional we can do for you.

November 23, 2024

Found multiple scratches on front of vehicle once home from dealership after having service done. More

by JohnWallaby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor.
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Nov 27, 2024 -

Sterling McCall Toyota Fort Bend responded

JohnWallaby, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent service experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Eduardo Rivera Service Director erivera@Sterlingmccalltoyotafortbend.com

November 23, 2024

Everything is good but time is too long for oils change, multiple inspections and clean up the battery. It took about 2 hours. More

by chuongson1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson, Bibin Thomas
Report | Print
Nov 25, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

November 22, 2024

The crew was very helpful and I was in and out in a timely manner. More

by ulaustinjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Report | Print
Nov 25, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we are glad we could help! We hope you have a great day!

November 21, 2024

Excellent service department! The work was completed in a timely manner, all tasks attended to, and I was notified promptly. More

by pmlg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Becerra
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Nov 22, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 20, 2024

Steven was great. Great communication. Very helpful. Actually tried to get the problem fixed right away. More

by acciarri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Report | Print
Nov 22, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, thanks for your praise and kind comments about Steven. Feel free to reach out to us if you need anything. Have a wonderful day.

November 20, 2024

My vehicle was driving. Fine wheel was at 12 o’clock yet after they did the wheel alignment my wheel is more to the left and the car drifts to the right you tell me whether More

by Jshoemaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Anderson
Report | Print
Nov 23, 2024 -

Sterling McCall Toyota Fort Bend responded

Jshoemaker, We apologize for the inconvenience caused by your recent service. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Eduardo Rivera Service Director erivera@Sterlingmccalltoyotafortbend.com

November 19, 2024

They explained everything and were very polite. It took quite a while for the service but they let me know why. More

by donnadaavid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar , Chris Anderson, Bibin Thomas
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Nov 21, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 18, 2024

They took care of our issues, and assisted with the warranty. I appreciate the video of the diagnostic, I've never received anything like that at any other dealership. More

by Izbel28-Avalon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson, Bibin Thomas
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Nov 21, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 18, 2024

Didn't do car wash that was specifically told in the beginning. Was disappointed that no friendliness from the dealer. More

by tijotoji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Anderson
Report | Print
Nov 21, 2024 -

Sterling McCall Toyota Fort Bend responded

tijotoji, I apologize that you experienced any inconveniences from service. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Martin Morcho General Manager mmorcho@Sterlingmccalltoyotafortbend.com

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