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Sterling McCall Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.4
1,247 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,247 reviews

September 09, 2024

Number of things went wrong. At end of service, the service advisor did not put discount on invoice. I lost my wheel lock and they said it was not their problem. I would not reco More

by cwong5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson
Report | Print
Sep 10, 2024 -

Sterling McCall Toyota Fort Bend responded

cwong5, Thank you for informing me about your recent service experience. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Eduardo Rivera Service Director erivera@Sterlingmccalltoyotafortbend.com

September 09, 2024

The place is clean. I love the new look of the restrooms. Really clean but I do not like the coffee bar. They changed it. No options for what kind of coffee we want. More

by camin_sdejesus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Zummo
Report | Print
Sep 13, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for taking the time to leave us a review and for your feedback about the coffee selection! We look forward to your business with us again!

September 09, 2024

Very friendly, knowledgeable service advisors and clean dealership. Easy scheduling and follow up.Great job More

by Ram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrell Cassim, Service Advisor
Report | Print
Sep 11, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi Ram, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota Fort Bend! We are always more than happy to assist you if anything else comes up. Take care!

September 08, 2024

Jerrel provided excellent service. He took care of my car well and went through all things needed to be done in car More

by salimmomin1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrell, Chris Anderson
Report | Print
Sep 09, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy you found Jerrel to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 08, 2024

The battery work was done efficiently and as always Steven is a great staff. Keep the good technicians and staff happy. More

by arabnk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevan
Report | Print
Sep 10, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 07, 2024

Great service like bi have for the las 18 years Is my favorite dealer. The best. To me More

by Jimmyn1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Report | Print
Sep 09, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we are so happy to read such a great review about Sterling McCall Toyota Fort Bend! Feel free to reach out to us if you need anything. Have a wonderful day.

September 06, 2024

Quick service. Clear explanation. But there is no quick car wash. Good attitude. Have a nice day. More

by Edwardhu06
Recommend Dealer
Yes
Employees Worked With
Anthonie zumman, Chris Anderson
Report | Print
Sep 08, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 04, 2024

Service assistant mgr Eli was amazing. Very professional and his customer service skills were outstanding. Work was completed in a timely manner and my 4Runner was washed for me. I highly More

by Dwoods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli
Report | Print
Sep 07, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, we're happy you found our staff to be supportive during your experience here at Sterling McCall Toyota Fort Bend. Thanks for the recommendation, and have an amazing day!

September 03, 2024

Friendly service. Easy to work with. Got me in the vehicle I wanted. Answered all my questions. More

by John
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick
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Sep 06, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi John, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 31, 2024

They offer great service specials, and take excellent care of my vehicle. I bought and have been servicing all my vehicles at this particular dealership. More

by fernando.rodriguez0320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrell, Chris Anderson
Report | Print
Sep 06, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi Fernando, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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