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Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,248 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,248 reviews

August 09, 2024

Friendly service but professionalism and completion of jobs are often lacking from certain technicians and tire teams. I often find that tire pressure is not as it should be, coverings that get moved to a More

by Anónimo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson
Aug 13, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to address your concerns and to earn your business, please contact me at erivera@Sterlingmccalltoyotafortbend.com. I look forward to speaking with you. Eduardo Rivera, Service Director

August 08, 2024

Andrew was my service advisor and he was very professional and helpful with my service on my Toyota Sequoia. They worked me in and got the extensive work done in a timely manner More

by rbj53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Sifuentes
Aug 10, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

August 07, 2024

Tariq Gilani is an excellent service advisor who keeps track of my car’s service needs and advises on the critical vs. deferrable service items. He has earned my trust through his professionalism and I al More

by Ajay
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tariq Gilani
Aug 09, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi Ajay, thank you for taking the time to let us know how we did. We hope you have a great day!

August 07, 2024

Courteous and knowledgeable service with timely performance and no pressure to get some work done More

by Ram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Chamagua
Aug 09, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello Ram, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

August 06, 2024

Fast service with a list of services to consider in the near future after receiving a pass for state inspection. More

by Glen.schilling11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hao Du
Aug 09, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 05, 2024

I was promptly greeted and attended to. The person who took the information was friendly and courteous. He explained the process and kept me updated. More

by Drmluna
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Aug 07, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi Drmluna, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 05, 2024

The service associate was very rude. His name is Nyugen. I don’t know what is his problem, he is behaving like nobody should come there. But the mechanic is a good person and I satisfi More

by shibuthomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nyugen, Chris Anderson
Aug 06, 2024 -

Sterling McCall Toyota Fort Bend responded

shibuthomas, Thank you for informing me about your service experience. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please feel free to contact me. Eddie Rivera Service Director Email: erivera@fortbendtoyota.com

August 05, 2024

Got an absolute great service. Anthony did a great job and deserves to be praised. More

by latamtech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Aug 07, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy to hear you had such a great experience with Anthony! We hope to be of service to you again in the future. Best wishes, Sterling McCall Toyota Fort Bend

August 03, 2024

Good atmosphere, everyone very kind and polite , do not have me waiting long , keep me updated on my vehicle . More

by evagallegos56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tariq Jilani, Garrett Burleson, Bibin Thomas, Chris Anderson
Aug 07, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 03, 2024

Steven Robles is the best! I take my Lexus to him for everything! The dealership as a whole is friendly and efficient! More

by Karin.jahn46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robles, steven
Aug 07, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

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