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Sterling McCall Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.4
1,248 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,248 reviews

August 03, 2024

They are very good at service. Prompt and thorough. Their estimated finish time was within an acceptable margin of error More

by Fred L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karan Ali
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Aug 07, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello Fred, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

August 01, 2024

No carwash was given after service which is complimentary. Asked the valet guy and he told me no car wash, which was really disappointing. More

by Minhtran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hao tuan do
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Aug 02, 2024 -

Sterling McCall Toyota Fort Bend responded

Minhtran, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered due to our car wash being down on the day of your visit. I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to speak with you. Eddie Rivera Service Director erivera@fortbendtoyota.com

August 01, 2024

great service every time, it's my 3rd car lease with them,I get full attention every time, love their fast process. More

by mari
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
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Aug 02, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

August 01, 2024

Great customer service as always from Tariq Jilani (service advisor). Reasonably priced for the quality of work delivered. More

by irfanahmed_m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tariq Jilani
Report | Print
Aug 02, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. We hope you have a great day!

July 31, 2024

Great service, as always…for the past 10 years. Adrian was very courteous and helpful with answering questions I had. More

by lbartaliz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Canizales
Report | Print
Jul 31, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

July 31, 2024

The service department is very friendly. I was in and out in a fraction of the time that they originally told me. overall a great experience. More

by bigcat488
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
adrian canizales
Report | Print
Aug 02, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 31, 2024

Roy was very courteous and attentive. He went out of his way to provide info and quotes for work to be done on the car. More

by Azmine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Report | Print
Aug 02, 2024 -

Sterling McCall Toyota Fort Bend responded

Azmine, Ensuring your satisfaction is our ultimate goal and we are pleased to know that Roy provided a great experience for you! We appreciate your business and review! It would be our pleasure to have the opportunity to assist you again. Martin Morcho General Manager mmorcho@Sterlingmccalltoyotafortbend.com

July 31, 2024

We enjoyed working with our salesman, Garrett West, on the purchase of our ‘24 Toyota Venda!!! Garrett West made the experience almost pain free!!! Seriously, a very professional dealership and we LOVE ou More

by Cblue4110
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Garett West
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Aug 02, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with Garrett! Feel free to reach out to us if you need anything. Have a wonderful day.

July 30, 2024

The service men very good and the coupons for discount very helpful hopefully have more for next month More

by richardnguyen3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tuan du, Chris Anderson
Report | Print
Jul 31, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 30, 2024

Was dealing with Adrien in the parts department at the Fort Bend Toyota. He was very professional even when I was panicking. He never gave up and found me a solution that saved me thousands. Thank you More

by elynnwilliams007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
Report | Print
Jul 31, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. If you have any further questions, please give us a call. We're always happy to help!

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