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Sterling McCall Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.4
1,360 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,360 reviews

October 25, 2024

Not honest keeping word on estimated and charging mote at the end, not recommended for repairs. If you do ask in writing before repair More

by joej.carrizales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not remember
Report | Print
Nov 06, 2024 -

Sterling McCall Toyota Fort Bend responded

joej.carrizales, I apologize for the delay, but I wanted to thank you for bringing this to our attention. We apologize for any inconvenience caused by your service experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Eddie Rivera Service Director erivera@fortbendtoyota.com

October 24, 2024

I set an appointment online. When I arrived my vehicle had its initial inspection done by Steven Robles (ASM). He was extremely helpful and provided me with all the information I More

by Chris Santiago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Robles
Report | Print
Oct 25, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi Chris, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. Please don't hesitate to reach out if there's anything additional we can do for you.

October 23, 2024

Victor was thorough and friendly and helpful through the purchase process. Will definitely consider purchasing there again. More

by rolikah.gordon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Emebo
Report | Print
Oct 25, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi Rolikah, we're happy to hear you had such a positive experience with Victor! Feel free to reach out to us if you need anything. Have a wonderful day.

October 22, 2024

The service advisor Eli quoted me one price via email and when getting to the dealership the service advisor stated a different price. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eli
Report | Print
Oct 25, 2024 -

Sterling McCall Toyota Fort Bend responded

James, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent service experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Eduardo Rivera Service Director erivera@Sterlingmccalltoyotafortbend.com

October 21, 2024

Just drove in and was greeted promptly. My service agent showed up immediately and was very polite and helpful.My car was done as promised in thirty minutes. More

by Abka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Report | Print
Oct 25, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

October 21, 2024

Awesome experience with Matt! They took care of me and got the service completely quickly! More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Oct 25, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with Matt! We are always more than happy to assist you if anything else comes up. Take care!

October 20, 2024

Had 15k service today, it’s very disappointing, waited for 2hr 10 min for regular service. Even after car is ready, I had to approach service advisor to give me the paperwork and key More

by FV
Recommend Dealer
No
Employees Worked With
Matt
Report | Print
Oct 25, 2024 -

Sterling McCall Toyota Fort Bend responded

FV, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Thank you, Eddie Rivera Service Director erivera@fortbendtoyota.com

October 19, 2024

Overall, not happy. I was told on the phone that best to make appointment, howevr when I arrived (5min early), I was told it would take 1.5hrs. I shared my disappointm More

by Copper
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Report | Print
Oct 25, 2024 -

Sterling McCall Toyota Fort Bend responded

Copper, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered when your vehicle was returned to you. I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Martin Morcho General Manager mmorcho@Sterlingmccalltoyotafortbend.com

October 19, 2024

I always bring my vehicle here for service because of the quality of service and the friendliness of the staff. I also enjoy that they always have HGTV on to watch while I’m waiting. More

by mlstruve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiden
Report | Print
Oct 22, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 19, 2024

Great customer service, very attractive and well organized staff, They have always been the best. More

by aftabuddingulabzai1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson
Report | Print
Oct 22, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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