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Sterling McCall Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.4
1,247 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,247 reviews

July 27, 2024

They suck. 4 times repair for the same a/c problem. They don’t know how to repair cars More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson
Report | Print
Aug 01, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for your feedback. Rest assured that we will review your concerns and will have a response for you as soon as possible. Thank you for your patience and understanding.

July 27, 2024

The service advisor was very unprofessional. He was very impatient and i didn’t like his conduct. More

by nmlangeni84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson
Report | Print
Aug 02, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for your feedback. Rest assured that we will review your concerns and will have a response for you as soon as possible. Thank you for your patience and understanding.

July 26, 2024

Came in at 7 and got all things done by 4. Very efficient and polite. More

by drwishnow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tariq
Report | Print
Jul 27, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

July 25, 2024

This dealership respects customer’s time. In and out efficiently. Service items are explained clearly. More

by xpzhou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
Report | Print
Jul 26, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 25, 2024

Check in and check out is very efficient. Tru has been our service rep for several years and he is very knowledgeable, courteous and professional. We purchased our Highlander here and have ha More

by Rmth_bam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Xxxxxx
Report | Print
Jul 26, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with Tru ! Feel free to reach out to us if you need anything. Have a wonderful day.

July 25, 2024

I count on Sterling McCall Ft Bend for all of my service needs. Today I had to call my Service Advisor, Tariq, about an unexpected battery problem and he got me in immediately, even though I had a scheduled More

by KA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tariq Jilani
Report | Print
Jul 26, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 25, 2024

Always an excellent job from excellent people. Best Toyota quality and service. All the service on time. More

by Leo Franca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tariq
Report | Print
Jul 27, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi Leo, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 23, 2024

They have always been fair & our service writer Steven Robles has always been on top of everything for us!!!! More

by L_george
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Robles
Report | Print
Jul 24, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. If you have any further questions, please give us a call. We're always happy to help!

July 23, 2024

My car is always taken care of. I certainly appreciate the care you give to my Avalon. Thank you so very much for the meticulous way my car is taken care of. More

by nppabst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Jul 26, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 22, 2024

Service was excellent and my service advisor, Simon, did a fantastic job of keeping me notified about my progress. More

by tmoen128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon
Report | Print
Jul 26, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. We hope you have a great day!

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