Sterling McCall Toyota Fort Bend

Service dept was super clean, tech came right out,. visited with us about our issues. Took the car back, we went to breakfast,.tech called later and told us what they found and that they had a simple fi visited with us about our issues. Took the car back, we went to breakfast,.tech called later and told us what they found and that they had a simple fix and the.cost was $0. We'll definitely be back! More

I took my vehicle in due to a recall notice. I was 15 minutes early for my appointment and was told that it would take one and 1/2 to two hours. After two hours with no updates, I asked a se I was 15 minutes early for my appointment and was told that it would take one and 1/2 to two hours. After two hours with no updates, I asked a service advisor (Tariq) if he could Look up who my advisor was I did not know. He said no, motioned to the group and said they’re all service advisors. I asked for the manager who then identified my Service advisor. I explained my situation and he apologized and said I should’ve been receiving 30 minute updates. When they checked on my vehicle, I was told they were just finishing it. This level of poor service and lack of communication is routine for this location. My last visit there was a similar experience with a different surface advisor. Something needs to change to improve the service level. More

Not very organize. I would like someone to let me know when my car is ready after service, where to go pay a d pick up I would like someone to let me know when my car is ready after service, where to go pay a d pick up More

Although it appeared that the dealership was very busy they got my pick-up emissions test done and back to me in less than 1 hour. they got my pick-up emissions test done and back to me in less than 1 hour. More

Sales guy I was dealing with stopped responding to my request after selling the vehicle for me. request after selling the vehicle for me. More

Thanks for the service. Kamren always does well. Ok thks. Ha e a Good day Kamren always does well. Ok thks. Ha e a Good day More

I had the best experience with Roy Becerra. He was very helpful throughout the process and made sure I was happy with my purchase. He was very helpful throughout the process and made sure I was happy with my purchase. More

Service done went well. Next week there will be $2000 more service. Simon broke the news to us with a bit of humor. Hugh Mayo Next week there will be $2000 more service. Simon broke the news to us with a bit of humor. Hugh Mayo More

Sterling McCall’s service department is always so very helpful, friendly and efficient. I am 89 and everyone goes out of their way to help me. helpful, friendly and efficient. I am 89 and everyone goes out of their way to help me. More

The service department was fast and efficient. Offering a ride home from the dealership and back to pick up my car was a very nice bonus! Offering a ride home from the dealership and back to pick up my car was a very nice bonus! More